Stephen Dickerson Email & Phone Number

Houston, Tx

Maintains good current ans prospective resident relations. Address the concerns of current and prospective residents in a friendly and professional manner.Ensures that the standards of Servant Leadership are followed by other staff members when engaging with current and prospective residents.Models effective sales techniques on a daily basis while performing marketing and leasing functions to maintain budgeted or greater occupancy for the property.Processes new tenant and wait-list… Show more Maintains good current ans prospective resident relations. Address the concerns of current and prospective residents in a friendly and professional manner.Ensures that the standards of Servant Leadership are followed by other staff members when engaging with current and prospective residents.Models effective sales techniques on a daily basis while performing marketing and leasing functions to maintain budgeted or greater occupancy for the property.Processes new tenant and wait-list applications.Monitor and capture renewals and recertifications. Distribute and follow-up on all renewal and recertification notices and processes. Leads rent collection efforts.Assist in managing the property's budget by making sound fiscal decisions to increase the net operating income of the community.Help maintain the accuracy of resident ledgers and files while keeping in compliance with the Affordable Housing program.Inspects apartments during move-in and move-outs, walking apartments and the community as needed. Prepare paperwork for move-ins in a timely manner and in accordance with Bonner Carrington's policies.Prepare weekly and monthly reports.Fills the role of Community Manager in their absence. Show less

Houston, Tx

Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.Verified tenant incomes and other information before accepting lease applications.Marketed diverse properties to prospective clients and consistently exceeded target closing rates.Collected rent and tracked resident payments and information in computer system.Distributed and followed up on tenant renewal notices.Maintained long-term relationships with… Show more Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.Verified tenant incomes and other information before accepting lease applications.Marketed diverse properties to prospective clients and consistently exceeded target closing rates.Collected rent and tracked resident payments and information in computer system.Distributed and followed up on tenant renewal notices.Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.Responded to requests and scheduled appointments for property showings.Resolved conflicts between tenants regarding noise, encroachments and parking.Escalated major issues to property manager for immediate remediation.Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.Greeted clients, showed apartments and prepared leases. Show less

Houston, Texas Area

Quickly able to understand and adapt to the assigned community, its policies, specials and floor plans in order to effectively assist current and prospective residents with any questions or concerns with regards to their current lease or securing a future lease. Conducts tours of the apartment community and helps prospective residents find a great new place to call home by showcasing the community. Represents the company in a professional and courteous manner. Demonstrates and maintains a… Show more Quickly able to understand and adapt to the assigned community, its policies, specials and floor plans in order to effectively assist current and prospective residents with any questions or concerns with regards to their current lease or securing a future lease. Conducts tours of the apartment community and helps prospective residents find a great new place to call home by showcasing the community. Represents the company in a professional and courteous manner. Demonstrates and maintains a comprehensive working knowledge of all aspects of leasing units and leasing documents in accordance with Company and Fair housing guidelines. Daily communication and collaboration with staff, Property Manager and others as needed with regard to any matters related to the communities’ daily operation, including any service maintenance requests. Delivers timely and remarkable customer service to community residents. Plays a key role in resolving resident concerns and issues. Show less

Houston, Texas Area

Houston, Texas Area

Quickly able to understand and adapt to the assigned community, its policies, specials and floor plans in order to effectively assist current and prospective residents with any questions or concerns with regards to their current lease or securing a future lease. Conducts tours of the apartment community and helps prospective residents find a great new place to call home by showcasing the community. Represents the company in a professional and courteous manner. Demonstrates and maintains a… Show more Quickly able to understand and adapt to the assigned community, its policies, specials and floor plans in order to effectively assist current and prospective residents with any questions or concerns with regards to their current lease or securing a future lease. Conducts tours of the apartment community and helps prospective residents find a great new place to call home by showcasing the community. Represents the company in a professional and courteous manner. Demonstrates and maintains a comprehensive working knowledge of all aspects of leasing units and leasing documents in accordance with Company and Fair housing guidelines. Daily communication and collaboration with staff, Property Manager and others as needed with regard to any matters related to the communities’ daily operation, including any service maintenance requests. Delivers timely and remarkable customer service to community residents. Plays a key role in resolving resident concerns and issues. Show less

Houston, Texas Area

Pick up passengers on a per-request basis, and transporting them to their desired destination(s) in a safe, efficient, timely, courteous, and professional manner. Responsible for managing, organizing and maintaining client base and generating a daily schedule in accordance to client requests to increase profits and ensure seamless operation. Adapt driving to traffic conditions, reporting vehicle mechanical problems, and keeping the vehicle clean and in good working condition.

Houston, Texas Area

Serve as initial point of contact with new customers, residents, and vendors for a 664 unit, LRO-based community. Responsible for all activities related to apartment rentals, move-ins, and lease renewals. Timely and accurate processing of all required administrative forms, leases and related information. Provide quality customer service and timely response to resident requests and complaints, including helping residents and prospects before, during and after leasing an apartment, utilizing… Show more Serve as initial point of contact with new customers, residents, and vendors for a 664 unit, LRO-based community. Responsible for all activities related to apartment rentals, move-ins, and lease renewals. Timely and accurate processing of all required administrative forms, leases and related information. Provide quality customer service and timely response to resident requests and complaints, including helping residents and prospects before, during and after leasing an apartment, utilizing AMLI 10 Service Standards. Maintain relationships with all apartment locator services and local businesses to provide informational material. Update periodically. Maintain ongoing resident retention program under direction of Community/Leasing Manager. Shop competition regularly. Maintain professional appearance of office, amenity areas, model apartments and community. Ensure a professional appearance and manner for oneself and all personnel at all times. Show less

Houston, Texas Area

Utilize organizational skills to plan, prioritize, multitask and organize diversified workload. Provide support for account managers. Responsible for answering inbound calls and making outbound calls to clients and custodians, and meeting or exceeding weekly and monthly record retrieval quotas. Provide excellent customer service to a large and diverse group of external clients as well as internal contacts at all levels of the organization. Reports directly the Director of Customer Care.

Houston, Texas Area

Utilize travel industry, account management, sales, and customer service experience to generate and maintain client base by means of inbound calls and internet leads. Responsible for planning and selling vacations to a variety of exciting destinations around the world and advise clients on vacation destinations that will be to their liking. Inform clients about attractions at their destination(s) of choice. Prepare and inform clients of local customs and conditions. Handle airline, hotel… Show more Utilize travel industry, account management, sales, and customer service experience to generate and maintain client base by means of inbound calls and internet leads. Responsible for planning and selling vacations to a variety of exciting destinations around the world and advise clients on vacation destinations that will be to their liking. Inform clients about attractions at their destination(s) of choice. Prepare and inform clients of local customs and conditions. Handle airline, hotel, cruise, resort and rental car bookings. Manage potential and current client base. Ensure that bookings are accurate, payment deadlines are met, and correspondence is sent or received in a timely manner. Show less

Houston, Texas Area

Evaluate and utilize a variety of techniques to identify candidates including referrals, direct recruitment, social networking websites, job boards, internet searches, email marketing, etc.Translate job descriptions into effective search strings. Contact and maintain active network of qualified candidates. Maintain accurate and thorough documentation during sourcing process to track candidate progression. Design and implement innovative sourcing strategies to improve pipeline. Constantly… Show more Evaluate and utilize a variety of techniques to identify candidates including referrals, direct recruitment, social networking websites, job boards, internet searches, email marketing, etc.Translate job descriptions into effective search strings. Contact and maintain active network of qualified candidates. Maintain accurate and thorough documentation during sourcing process to track candidate progression. Design and implement innovative sourcing strategies to improve pipeline. Constantly source candidate pool to ensure ‘live’ network of candidates are available for placement. Show less

Houston, Texas Area

Serve as initial point of contact with new customers, residents, and vendors for a 616 unit, LRO-based community. Generate, collect organize documentation required for lease contracts and resident files. Process and execute new lease agreements and establish new residents. Generate and prepare lease renewals. Generate community notifications, written correspondence, vendor agreements, and official letters. Establish new partnerships with broker firms and locators. Coordinate payment of vendor… Show more Serve as initial point of contact with new customers, residents, and vendors for a 616 unit, LRO-based community. Generate, collect organize documentation required for lease contracts and resident files. Process and execute new lease agreements and establish new residents. Generate and prepare lease renewals. Generate community notifications, written correspondence, vendor agreements, and official letters. Establish new partnerships with broker firms and locators. Coordinate payment of vendor invoices. Track lease data. Assist Community Manager with the implementation of the community redevelopment project, ie. ensuring the accuracy of site plans and maps, vacating apartment units, and resident correspondence. Generate staff schedule. Conduct weekly reports and market surveys. Train new hires on company culture and ideals. Provide assistance in the oversight of daily office operations and lead activities to ensure quality control.  Recipient of 2009 Regional Performance and Leasing Sales Excellence Award for Texas, Colorado, and Arizona Region. Maintained 55% closing ratio for 2012, exceeding goal by 22%. Enhanced client service by developing partnerships with area vendors to solicit services and incentives for clients and community. Streamlined processes by implementing electronic document delivery system to obtain required time-sensitive signatures ahead of time. Show less

Monitored specific programming assigned by agency. Coordinated enrichment activities for programs throughout the agency. Supervised and trained staff, program participants, and volunteers in the parameters of program and agency operations.  Instrumental in reorganizing a community based initiative program structure of Houston area Neighborhood Centers and provided input from a grass-roots perspective to enhance effectiveness of program structures. Created a system of quality control… Show more Monitored specific programming assigned by agency. Coordinated enrichment activities for programs throughout the agency. Supervised and trained staff, program participants, and volunteers in the parameters of program and agency operations.  Instrumental in reorganizing a community based initiative program structure of Houston area Neighborhood Centers and provided input from a grass-roots perspective to enhance effectiveness of program structures. Created a system of quality control in program implementation and program monitoring. Show less

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Education record

Education record