Stephen Do Email & Phone Number

• Development of ASUS NUC Products• HW/SW Development• Branding new ASUS product lines• Account management• Document and collateral creation• Worldwide support including regulatory, translation, local• Customer Support Process model development and implementation• Warranty and return process• Debug SW and HW

Hillsboro, Or

• Primarily supporting the Intel NUC Group Products as part of the NUC Group under Desktop Workstation Group (DWG)• Collaboration within NUC-G division with Quality & Reliability Engineering, Architect & Design Engineering, BIOS, Sustaining, Marketing, Product Management and Software Team• Cross divisional collaboration with CCE, ADC, GRL, and SMG FAE/FSE Sales Teams• Salesforce IPS Org Administrator for NUC-G (SPG)• Europe, Middle East, Africa Lead Technical Marketing Engineer o Previously American Sales & Marketing Organization Lead Technical Marketing Engineer• NUC as a Service Technical Marketing Engineer Lead• Product Technical Marketing Engineer - Commercial• Investigate, evaluate, and create state of the art technology (PC, Laptop, Peripherals, Circuit Board Design)• Competitive analysis of different technologies• Lab management• Notable Projects o Customer Tiering Support Model o Develop and implement strategy for global customer support, collaborating with Intel Sales, Customer Support, Advance Design in Center. o NUC-G Backend Product Management – Product Access, Routing Rules, RMA o NUC as a Service certification and qualification management o Create and manage remote debug infrastructure in Oregon HF AET Lab o Transitioned and scaled DMTBF from ODM to Oregon• Hire and manage contractors• Train new engineers & interns

Hillsboro, Or

• Primarily support Intel Client LAN Gigabit Ethernet Products & Thunderbolt Technologies as part of the Client Connectivity Division (CCD) under Intel Client Computing Group (CCG)• Program Management responsibility for major computer OEM's and device vendors• Administrator for Intel's Customer Relationship Management system for our groups organization• Support sustaining activities for Client LAN PHY Silicon and Thunderbolt products; also work with team to help on the new silicon products• Provide high-level of debugging and then determine issue resolution directions for the LAN & Thunderbolt reported issues from external customers• Responsible for delivering secured software and document collateral to OEM's under NDA and end-users• Managed general lab activities, maintenance, calibration and control• Create and maintain software status reports• Maintain issues and bug tracking

Hillsboro, Or

PDX Barbell Club LLC• Powerlifting gym training facility• Manage business and operations• Coach clients and develop athletesPDX Barbell Club Events LLC• Plan and direct powerlifting meets• Manage and host events

Hillsboro, Or

• Representing customers technical needs• Work with internal/external stakeholders to enable new platform solution• Participating in new product development• Creating competitive analysis from a technical perspective• Work with the sales team to help resolve customer technical questions• Participate in customer visits and presentations• Owns creation and maintenance of data sheets and application notes• Acting as a technical expert, developing and executing solutions for customer issues• Respond to customer/client requests or events as they occur• Develops solutions to problems utilizing formal education and judgment• Participate in direct customer interaction for issue resolution and maintain technical alignments

Hillsboro, Oregon Area

• Manual and Automation testing for web and program applications• UI, API, Web Service, SQL Testing• Utilize software quality assurance tools• Understand complex software systems• Debug programming code• Troubleshoot related software components• Work with developers to resolve issues• Analyze data and business requirements• Write test cases for business needs and requirements• Execute test cases• Report testing results• Perform smoke testing and regression testing• File bugs or issues accordingly• Work closely in a team environment• Multitask and organize work load efficiently based on planned and unplanned scheduled events

Portland, Oregon Area

• Works with the business line and development team to understand requirements and design to prepare test plans and cases. • Create and execute test cases/scripts• Help lead projects and testing• Help automate and execute test cases with HP QuickTest Professional & HP QualityCenter• Performs software testing, identifies defects and coordinates resolution and retesting• Executes regression testing on new software releases and reports discrepancies• Provides input to the Test Findings Report and Test Sign-off document• Assist with technical support, software installation, problem solving and troubleshooting• Helped upgrade and validate functionality of all related retail bank applications/software• Follows enterprise standard test processes according to established procedures• Generate status reports and attend status meetings to document items for reporting• Develops and maintains relationships with external customers as it pertains to vendor test plans, test scripts and schedules• Certify all new technical hardware provided to the bank before releasing bank wide• Assisted in the enterprise wide project for migration and upgrade of Windows XP to Windows 7• Common Major Vendor Applications Tested: Adobe, Microsoft, IBM, McAfee, Mozilla

Portland, Oregon Area

• Provide technical support for all US Bank employees• Document troubleshooting steps for technical references relating to software and hardware• Support over thousands of applications used internally for end users• Navigational support for software and applications• Reset security passwords such as Active Directory, Novell, Mainframe, Intranet, and other• Responsible for creating incidents to dispatch onsite technicians• Assist branches with computer, printer, and network issues• Manage user group policies, software profiles, and install software remotely on workstations• Common Applications Used: Marimba, Active Directory, NetWare, Dameware, Attachmate Extra, HP Service Manager

Beaverton, Or

• Provide assistance for all customers and businesses with financial related inquiries and requests• Processed various types of loans including mortgages, auto loans, and unsecured loans• Analyzed credit reports to determine eligibility for products and services• Marketed promotions and products to increase sales• Involved with the community to build a strong referral network• Deepens customer relationships by providing exceptional customer service• Create and manage portfolios for clients for following-up, servicing, and sales opportunities• Opened personal and business checking and savings accounts• Helped customers with financially planning their income• Managed cash deposits, withdrawals, and check transactions• Received the US Bank Star of Excellence Award for top sales in the region• Nominee for the US Bank Circle of Excellence Award for providing exceptional customer service

Tigard, Or

• Provided customers with information regarding their personal accounts• Maintenance information changes for customer accounts• Processed specialized forms and resolved issues when information was processed incorrectly• Offered and sold credit card enhancement services• Retain customers by offering and providing solutions• Top 10 sales representative in the department company wide• Team Captain - Create ways to increase sales, assist with requests from my manager or teammates

Hillsboro, Or

• Provide Customer Service• Cashier• Sales• Inventory & Organize Merchandise

Pendleton, Or

• Installed home and business networks• Repaired computer software and hardware issues• Troubleshoot network and server outages • Provided personal and business customers with internet service solutions• Created and implemented a customer information and recurring billing database• Responsible for managing every clients information and provide customer support• Maintained and analyzed reports to increase revenue and provide a more efficient network

Associate Of General Studies, Information Technology

Information Technology

Cisco Networking Academy (2 year program) Cisco A+ Computer Repair (1 year program) Cisco Web Programming (1 year program) Cisco Web.

High School Diploma, General Education