Stephen Docot Email & Phone Number

Canada

A key player in successfully decommissioning 2 companies' technology stacks resulting in improved collaboration, company alignment, and lower running costs • Successfully migrated all transitioning employees to Google Workspace, Okta, Cloudgen VPN, Slack, and AWS Connect• Team lead of 5 IT analysts adhering to Service Level Agreements and following ITIL best practices• Provided configuration, account management, and troubleshooting support in Salesforce (CRM).

Toronto, Ontario, Canada

Project lead overseeing IT system migrations to align the company after two mergers• Lead and executed Microsoft 365 tenant, SharePoint, Azure Active Directory, and telecom systems migrations• Lead agile sprint standups to internal and external teams regarding data migrations, change management, version releases, and process improvements. • Defined, evaluated, and executed the technology roadmap for the company’s technology stack ensuring company alignment, system performance monitoring, and process improvements • Developed and delivered compelling change management and process improvements to executive leadership teams, effectively communicating strategic initiatives, and fostering buy-in for organizational transformation• Planned and actioned beta/pilot programs for seamless end-user technology adoption.

Toronto, Ontario

Roles and Responsibilities• Bridged communication between business and technology stakeholders, documenting requirements-related dependencies and constraints.• Collaborated with Change Management to assess and manage customer and employee/stakeholder impacts.• Provide customization, configuration, and troubleshooting support in Salesforce (CRM).• Ensured clear communication of changes to business processes/systems impacted by requirements, emphasizing stakeholder needs.• Identified, validated, and documented current process flows, guiding stakeholders in designing future state processes aligned with end-to-end customer experience• Worked with relevant stakeholders to define acceptance criteria for testing, supporting the development of test scripts and subsequent testing of solutions.• Proactively identified and escalated issues, supporting prompt resolution and providing recommendations for improvement.• Configured in-house loan origination systems with new company rates and partner creations• Identify business requirements with stakeholders and translate them into system changes.• Analyzed XML to determine the right field mappings of customer documents• Created Break/fix test cases of configuration changes and implementation • Managed all necessary testing including user, unit, integration, and regression testing

Oakville, Ontario, Canada

Roles and Responsibilities• Orchestrated the end-to-end development lifecycle of the conference website, including blueprinting, design, programming, testing, and successful implementation• Formulated comprehensive project scope, business requirements, and detailed functional and technical specifications, ensuring alignment with organizational objectives.• Delivered ongoing support and maintenance post-launch, ensuring seamless functionality and client satisfaction

Toronto, Canada Area

Roles and Responsibilities• Managed level 1 and level 2 tickets using ServiceNow• Provided application and endpoint support services, ensuring optimal functionality and resolving technical issues efficiently• Collaborated effectively with cross-functional support teams to handle escalated incident tickets• Managed software and patch deployments through SMS software distribution to ensure seamless system updates and enhancements

Burlington, Ontario, Canada

Roles and Responsibilities• Managed comprehensive bookkeeping services for clients, including the accurate logging of business transactions from receipts and encoding them into Dr. Tax Accounting System / DT Max for precise tax reporting and classification.• Collaborated on clients’ Home Renovation Tax Credit (HRTC) and CRA T4s, ensuring meticulous encoding into the Dr. Tax Accounting System for streamlined tax compliance.