Stephen Doll Email & Phone Number

Rockwall, Tx, Us

Irving, Texas, United States

Houston

Humble, Tx

Responsible for all aspects of retail management, including: operations, hiring, staffing, training, merchandise flow, inventory accuracy, human resources, loss prevention, scheduling, customer service, and facilities management.Responsible for the care and well-being of live animals, both store inventory and customer's pets in the grooming salon.Responsible for safety of customers, employees, and pets.Develop increased sales through maintaining inventory levels and customer service coaching..

Houston, Texas Area

Supervise all selling floor departments throughout store as Customer Solutions Manager. Supervise Inventory, Merchandising, and Asset Protection as Product Process Manager. Analyze current business and sales trends to develop business plans and focus on areas of opportunity within each selling floor department.Coach and train staff to current company-wide and store-specific strategies.Conduct meetings with Supervisors to communicate current business focus and company directives.As the sales leader in the store, spend the majority of my time on the selling floor, observing interactions between associates and customers, following up with associates on proper execution of selling strategies, ensuring customers are contacted and receive a high degree of customer service. Recruiting, hiring, and developing new talent to upgrade and improve the staff of the store.Assist other Managers in directing the staff within their disciplines when they are not present.As Product Process Manager, responsible for flow of product within the building, organization of warehouse space, executing merchandising strategies throughout the store, maintaining strong shrink culture, functionality of all store equipment, safety, and security.

Houston, Texas Area

Participated in store setup of new Houston location, from mass-hire phase through grand opening event. Supervised all departments of the store that offered installation of product, remodel, and interior design services. These departments include Major Appliances, Home Electronics, Countertops, Flooring, Paint and Wallpaper, Plumbing, Window Treatments, Lighting, and the Kitchen and Bath Design Services.Responsible for all aspects of retail management in a “big-box” environment. Responsible for a staff of 65 people within my departments, as well as up to 145 people storewide. Daily responsibilities included meeting sales and margin goals, inventory management, training, maintaining high customer service levels, safety, loss prevention, coaching sales staff, and all other aspects of retail store management.

Houston, Texas Area

Participated in store setup of two new Houston locations, from mass-hire phase through grand opening event. Supervised staff of Plumbing, Electrical, Cabinets, Furniture, Appliances and Storage departments. Recruited, hired and trained store staff as well as identified quality employees to retain and develop.Responsible for all aspects of retail management in a “big-box” environment. Was responsible for staff of up to 30 people within my departments, as well as up to 170 people storewide. Daily responsibilities included meeting sales and margin goals, inventory management, training, supervising deliveries, maintaining high customer service levels, safety, loss prevention, and all other aspects of retail store management.In the absence of store manager, was responsible for day-to-day store operations and achieving storewide goals.

Houston, Texas Area

Participated in store setup in four new locations in Houston area. Involved in all phases of store setup from store layout and merchandising strategies to grand opening events.As Operations Assistant, was responsible for ordering supplies, fixtures, and merchandise. Communicated with contractors and property management, hired store staff, and controlled invoice processing of merchandise and assets.Successfully achieved store shrink goals during physical inventory period for three consecutive years.Directly supervised all operational departments within store, including: customer service desk, cash registers, receiving dock, return to vendor area, building maintenance, office functions, and bridal registry.Responsible for all human resource procedures, including: hiring, termination, resignations, safety, and benefits management.Accurately processed payroll on a weekly basis for entire store.Responsible for ordering product and for merchandising sales floor space.

Athens, Georgia Area

Responsible for all aspects of retail management, including: operations, training, merchandise flow, human resources, loss prevention, scheduling, and customer service.Developed increased sales through contacts with local business and institutional customers.Consistently met or exceeded company’s shrink and sales goals for four consecutive years.Responsible for merchandising of items to maximize sales potential.