Stephen Doss Email and Phone Number
Stephen Doss work email
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Stephen Doss personal email
Fintech professional with 15 years of experience in Operations and customer service management in both PG and POS.Expert in People Management, Innovation, Automation, Process Improvement, Cost Reduction and Quality Assurance.Result oriented, proactive effective decision maker with proven expertise to quickly prioritize, consolidate tasks, coordinate and work accurately.Decisive team builder with strong analytical skills and honest business ethics with proven abilities in Relationship management, planning, training & development.
Payswiff Solutions Private Limited
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Senior Vice President OperationsPayswiff Solutions Private Limited Feb 2018 - PresentHyderabad Area, India
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Head - OperationsE-Billing Solutions Pvt. Ltd. (Ebs) Jul 2012 - Feb 2018Chennai• Planned and Launched Same Day Activation (First in the Industry) for PG merchants.• Implemented Robust Whitelabel solutions, which is easily Scalable for any Banks and Partners.• Managed deliverables and SLA of entire payment gateway operations (Merchant Integration, Merchant Onboarding, Merchant support, Reconciliation & Chargeback). • Increased effectiveness and efficiency of payment gateway, through improvements to each function as well as coordination between operations and business functions. • Improved the operational systems, processes and policies in line with organizations mission -- specifically for better merchant satisfaction, detailed reporting and error free internal work flows. • Supervised bank relations and got approval/MID/TID within the committed TAT. -
Team LeaderHewlett-Packard Jun 2008 - Jul 2012Chennai• Responsible for managing workflow (TAT & Resolution), Productivity reporting, quality checks and providing feedback to staffs in relation to Quality & Productivity. • Consistent review of team’s learning needs and preparing learning material/courses/training to improve skills base and knowledge in team.
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Escalation LeadSlash Support India Pvt., Ltd., Jan 2006 - Jun 2008Chennai• Accountable for Staffing (20 agents), Call Quality, Documentation and Productivity of the team. • Handling Supervisor Calls.• Managing Call Flow / Mentoring Customer Service Executives/ Evaluating Efficiency of the Team.• Preparing Reports/ Analyzing data & Knowledge Base/ Identifying Areas of Improvement / Providing Updates / Conducting Training Sessions.
Stephen Doss Skills
Stephen Doss Education Details
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Financial Management
Frequently Asked Questions about Stephen Doss
What company does Stephen Doss work for?
Stephen Doss works for Payswiff Solutions Private Limited
What is Stephen Doss's role at the current company?
Stephen Doss's current role is Fintech | Payments | POS | PG | Operations | Product OPS.
What is Stephen Doss's email address?
Stephen Doss's email address is stephen@ebs.in
What schools did Stephen Doss attend?
Stephen Doss attended University Of Madras.
What skills is Stephen Doss known for?
Stephen Doss has skills like People Management, Process Improvement, Negotiation, Team Building, Opeations Management, Customer Service Management, Cost Reduction, Business Development, Relationship Management, Quality Assurance, Strategic Data Analysis, Forecasting.
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