- Google Analytics 4 Certified- Freshdesk experience- AI ready- Managing a team of 12+ amazing Analysts

- Still solving SEO problems- SEM Rush certified- Micro-influencer

- Providing SEO analysis for both client-owned and company-built websites- Working to investigate technical issues that may impede strong organic ranking for websites- Making and implementing recommendations or improvements to increase organic ranking- Using Google Analytics and Google Search Console platforms- Light HTML coding in websites- Editing content across multiple content management systems- Providing coaching and training to improve SEO knowledge and client satisfaction- Staying up-to-date on digital marketing industry trends- Thought leader- Problem solver

- Google Analytics 4 ready

- Maintained book of business of clients receiving on and off page SEO on their existing website- Onboarded new clients after sale was completed- Set up SEO campaigns based on client location, target geo, industry, and business goals- Performed on and off page SEO in a range of content management systems- Regularly contacted clients to discuss progress of campaigns as well as successes, challenges, and opportunities

- Maintained book of business comprised of accounts across multiple business segments, analyzed performance of SEM and SEO campaigns with internal teams to establish and improve performance.- Helped clients identify best strategies to market their business online and designed campaigns to suit.- Tutored clients on their marketing package and accompanying tools. Provided assistance and support as necessary.- Provided excellent customer service on a proactive and reactive basis to discuss campaign performance or concerns and creatively solved unique problems as they arose.

- Accepted incoming client calls to resolve technical issues via troubleshooting; created service work orders for unresolved issues; quickly became a go-to person for others in the department with technical and procedural questions.- Analyzed accounts in internal systems to assist clients with technical, billing, and other account questions; worked independently to provide real-time solutions for client problems or requests, with the goal of resolving issues during the first call.- Coordinated with other departments and functional areas across a global company to meet client needs while providing excellent customer service to external, as well as internal, clients.

- Managed 1800+ accounts for Mood's Voice marketing department, serving as a liaison for independent affiliate offices and internal departments, also offering sales and technical support. Received/processed client orders, responded to client inquiries via email/phone/fax to resolve issues, coordinated with other internal departments for prompt solutions. - Used strong communication skills daily for copywriting/editing of client productions to ensure highest quality product; managed order fulfillment for new audio marketing productions from receipt to delivery. Contacted new clients to tutor them on using products, and maintained proactive contact with client base to assist with order placement, identify any changing needs, and update client database. - Built working relationships with a range of clients, from small local businesses to larger multi-location accounts, assisting them in identifying their business brand to more effectively advertise products and services, while also increasing Mood's revenue through processing sales leads, identifying clients' current/future needs to match with cross-platform solutions. - Cross-trained with other departments on policies, procedures, and new product offerings to facilitate solutions for clients, while working independently with minimal supervision but also in a team-based structure. Helped train employees new to the department.

- Created the greatest coffee creations you've ever tasted, honestly...

- Managed team during morning rushes and evening closes- Ensured customer satisfaction from order to the last sip of their coffee (or other) beverage- Delegated responsibilities to team during shifts- Personally sampled everything in the pastry case to ensure top quality

Interned in John Spratt’s main congressional district office, handled calls and letters from constituents concerning political/legislative issues, helped organize annual 5th Congressional District High School Art Competition, conducted research on current political issues/stories of interest to John Spratt and his district, acted as a congressional liaison between constituents and Washington, D.C. office as well as the Passport Services Office, kept detailed records/notes of calls to the office, oversaw miscellaneous office duties such as creating/updating constituent case files, faxing, copying, and typing documents and paperwork, trained replacement at end of internship.