Stephen Downie Email & Phone Number

Norwich, England, United Kingdom

Norwich, United Kingdom

- Developed and implemented new marketing and sales strategies- Ensured all new clients received an optimal customer experience - Responsible for managing and expanding a loyal customer base within a specialist niche market- Managed multiple projects at the same time making sure that developers time was assigned accordingly for the relevant contract.

Exeter, United Kingdom

- Staff scheduling of 20+ employees- Top performer on company KPI’s promoting their in store loyalty card and delivering training to all staff to improve performance- Audit and stock loss procedures.- Cash handling procedures - Recruitment and interviewing processes to identify top talent from a broad range of applicant- Implement weekly merchandising.

Exeter, United Kingdom

- Drive customer loyalty through high levels of service and standards- Control of profit and loss with budgets to adhere to- Increased sales by 7% on an LFL in my first year- Cash handling procedures - Drive KPI’s through staff development and training- Customer complaints queries dealt with in a professional and timely manner- Audit and stock loss.

Exeter, United Kingdom

- Scheduling of 30+ staff- Achieve and exceed KPI targets- Delivering business briefs.- Cash handling- To ensure the team were delivering outstanding customer service at all times- Dealing with customer complaints.- Set up new store in Nov 2011- Assisted with recruitment of new team- Duty Manager in Managers absence- Acting Manager during administration.

Exeter, United Kingdom

- Ensure the highest level of customer service being delivered throughout the store- Supervise, motivate and monitor team performance and offer training and development where required- Plan weekly rotas for a team of 30- Complete end of day / week paperwork- Be commercial to ensure KPI and sales targets are achieved and exceeded- Comply with company briefs.