Stephen Driggars Email & Phone Number

United States

Responsible for designing and maintaining single-source Flare projects that create HTML5 online Help, PDF manuals, and training documentation for electrical engineering software. I create tutorial videos and manage the translation process for product documentation.

Tualatin, Oregon

Responsible for designing and maintaining single-source Flare projects that create HTML5 online Help, PDF manuals, and training documentation for electrical engineering software. I create tutorial videos and manage the translation process for product documentation.

Author of customer-focused technical help and documentation for complex construction accounting software. Worked closely with software development engineers, quality assurance, and product managers to ensure project schedules were met and detailed deliverables were accurate and complete. I created and performed usability studies for new products and Help.

Performed technical software support for construction accounting software. Provided technical phone support to resolve computer software and hardware issues. Created documentation including detailed call notes and performed technical knowledge authoring for the online customer support knowledgebase. Mentor for new employees.

Performed technical review, editing, publishing, and maintenance of authored topics for the online customer support knowledgebase. Developed training materials and provided training on knowledgebase authoring practices to technical support staff.

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Implemented process changes within automotive dealerships, creating new departmental structures within existing businesses. Trained dealership staff on system operations and processes. Developed training materials and trained the installation team on best practices and procedures.

Performed business consultation and training for a $21 million sales territory, which included over 40 independently owned hardware stores. Trained owners and their staff on operations, budgeting, accounting, advertising, marketing, pricing, services, merchandising, store design, retail product mix, and effective signage.

Provided consultation to business owners using retail data to make business improvements, including improving inventory control, gross margin management, and achieving operational goals. Trained staff on computer system operations. Documented installation procedures, technical issues, and customer feedback.