Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves printed and electronic promotional material, product training, and relevant clinical papers.Responsible for reviewing product data to ensure that the field force is kept up to date on new developments regarding the companies or competitors products.Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Clinical Research and Regulatory to address any issues that may arise.Close liaison with the field force to assess the response to and suitability of current promotional material and to ensure that the printed promotional material is being used optimally.Design market research projects to assess customer attitudes to the current product range and new product introductions. Either conduct this research with in-house staff or manage an outside agency ie initial identification of suitable partner, definition of responsibilities, communication plan, divisions of responsibility, milestones, contract with company, review transcripts and reports, and recommend action plans from the research.Assist with the development of the annual marketing plan and for controlling advertising, promotion and sales aids in accordance with the annual marketing plan.Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and interstate warehouses including liaison with production (locally and globally) to ensure supply timelines.Responsible for creating product campaign material including journal advertising, direct mail and conferences.

Responsible for creating inventory optimization program, by controlling field and consignment inventory levels. Implement streamlined Distributorship inventory protocol, from day surgery is scheduled to return of inventory post-surgery.Focused on customer service by provided Sales Reps with the tools they need to continuously add value and better service to their surgeons compared to competition.

Customer Account Specialist responsible for North American pulp exports. Supply Chain management, order management, Customer supply management. Experience with inter-modal, rail, truck, and overseas shipments. Global Customer Account Lead team member. Work closely with sales force via customer calls, order management/procurement, and stream-lining objectives.

Restructured Corporate Extranet for Sales Force and Marketing Team - Over 800 hours of work.Performed cross-functional collaboration with multiple departments and multiple projects.Helped create new product proposal including financial impacts, 4 part inventory phase, launch material, market analysis, and post-launch product evaluation.Served support Role for all product managers and aided corporate in training sales force.Interacted with surgeons through one-on-one trainings, cadaver labs, live surgery, and conferences.

Learned benefits of Third-Party Logistics (3PL) from order to delivery.Witnessed daily logistic operation management including creatively problem solving ensuring customer satisfaction.

• Assisted Orientation Services Office staff with the planning and implementation of the summer orientation program. • Became knowledgeable about all aspects of the University, led campus tours, interacted with parents, and helped plan activities for students. • Exchanged ideas with students from other Universities about their Orientation operations at a national conference