My role was to provide technical and administrative support to Speedrange Ltd. Generating invoicesCreating product picking and packing listsEnsuring warehouse pickers and packers were monitored and issues addressed accordinglyGenerating and designing promotional flyersManaging eBay, Amazon and the company websitePromoting new products and rangesManaging social media platforms such as Facebook and InstagramUpdating product labels and associated information

The role of the Technical Support Advisor was to provide excellent communication with customers on the phone and provide technical support. As a more senior technical advisor, I was also tasked with training new personal on the team, creating and implanting user guides and logging onto customer’s machines to resolve issue.Resolve brokers technical issues over the phoneProvide training to other members of the teamEnsure all calls are logged correctlyEnsure all technical errors are logged and updated on the catalogue databaseProvide some level of second level support by investigating more problematic issues

The role of the Customer Service Administrator is to provide an excellent level communication with customers on the phone and the service department engineers, and to be responsible for allocating resources on a day to day basis.Allocate and manage engineer resources on a day to day basisRaise quotations for new equipment and spare partsRaise invoices/Credit and delivery notesRaise call out jobsInput and update fault calls and trolley salesCreating Mailshots and following them up

Supporting and maintaining a high level of standards between internal and external customers. Managing the day-to-day diaries of all the sales teamEvaluating and updating of new products and adding them to the existing price bookWorking closely with all departments, ensuring a high level of communicationStriving for total customer satisfaction and always seeking ways to improve the customer's experienceCreating new products and service documents and managing the company websiteTaking responsibility for the action required where necessary