Stephen Dugan Email & Phone Number

San Mateo, Ca, Us

Modern prescription benefit managers provide a human touch to employee medication management. They are applying a member-first approach to employer-funded prescription benefits.Took consumer-facing mobile application and internal cloud resource management tool from concept to reality. Collaborated with key stakeholders, designers, and prospective customers to build the product vision and roadmap. Drove delivery of MVP and subsequent enhancements, collaborating with engineering. Provided competitor analysis and support to marketing /sales teams daily. Accomplishments: ♦ Launched and maintained a mobile application supporting 26 employers. ♦ Solutioned and delivered custom CRM, helping clinicians to serve our membership better. ♦ We scaled the API gateway and data pipeline to support a growing customer base.

San Mateo, Ca, Us

Arlington, Va, Us

Value-based healthcare partner delivering integrated clinical and financial capabilities to support leading providers and healthcare plans to achieve operational scale with value-based care. Revitalized a dormant mobile application focused on engaging patients actively participating in care management programs. Drove new feature development focused on improving care manager efficiency and patient engagement. Collaborated with key clinical stakeholders to solve an optimal feature set. Utilizing knowledge of the competitive landscape to drive the overall product strategy. Accomplishments: ♦ Created a workflow that provides real-time insights into our patient’s health status. ♦ Drove pilot initiatives through demos with critical partners and improved marketing materials to grow the user base 3-fold. ♦ Led initiative to upgrade technology stack, preparing the application to scale with the pending partner rollouts.

Rockville, Md, Us

DrFirst originates and develops software solutions and services that improve doctor/patient communication, and enhance the doctor’s patient assessment, to help drive better health outcomes. They provide integrated technologies, stand-alone solutions, and consulting services that empower medical and dental practices, hospitals, pharmacies, and other health systems.As Product Manager, I currently direct the product strategy and feature definition, and define roadmaps for, the revamping of an Electronic Prescribing of Controlled Substances (EPCS) product. In addition, I moved the Prescription Drug Monitoring Program (PDMP) product through its full lifecycle, from vision to roll out, bridging the gap among the engineering, sales, marketing, and support teams, while partnering with clients and vendors to deliver the best technology to reduce end costs.Accomplishments Include: ♦ Profitable financial oversight and analysis, significantly reducing cost-of-goods on a controlled substance product release. ♦ Drove a successful launch strategy that resulted in 20% of our electronic medical record (EMR) partners signing-on within the first three months of the product roll out.

Rockville, Md, Us

As Technical Product Manager, I drove the timely and accurate delivery of five mature products with demanding release deadlines, outlining strategies and collaborating with product teams. The process included market research about product viability and trends, in-depth stakeholder interviews to determine the product vision, evaluation of the effectiveness of existing product features, development of a roadmap to integrate new features, and finally, follow-through with design stories and user interface (UI) mock-ups for the new features and enhancements. Accomplishments Included:♦ Design and implementation automation for a proprietary administration console that led to a 30% reduction in time spent to register new user accounts.♦ Promotion to Product Manager.

Rockville, Md, Us

As a Business Technical Analyst, I worked with high-end client companies, creating technical and design stories, and writing business requirements to drive new product features and enhancements that improved workflow. I also performed code review to identify and resolve any bugs reported through Operations. Accomplishments Included:♦ Success in debugging code, resulting in reducing the product development cost by 30%.♦ Promotion to Operational Product Manager in just two months.

Rockville, Md, Us

As Tier II Analyst, I contributed high level support to the Product Development team by troubleshooting DrFirst’s software and identifying and resolving bugs. I ran insert, update, and select queries to enable new product features. I also led the weekly training for the partner support and implementation teams, and restructured Tier I Support’s standards of procedure (SOP).Accomplishments Included:♦ Creation of a knowledge base which Improved support documentation and led to a 30% increase in productivity. ♦ Promoted to Business Technical Analyst.

Rockville, Md, Us

The scope of these three roles included EHR/EMR support and issue resolution for 600+ partner hospitals, Engine (API only) and VIP clients; client server middleware installation and repair; and customer consultation on software product integration. I also identified potential business opportunities, and communicated useful technical information on current and potential customers to the Sales Team for follow-through. Accomplishments Included:♦ Application of superior time management skills to meet strict service level agreement (SLA) deadlines.♦ Received three promotions in 15 months.

Getzville, New York, Us

Before moving into product management, I began my career from the sales perspective, building my product skills by managing sales for two plasma products at an emerging biologics company. It was there I started to hone my communication and customer service skills by cultivating productive relationships with physician offices, hospital pharmacies, and hospital laboratories. Accomplishments Include:♦ Capitalizing on the strong relationships I built to drive increased sales, market share, and market awareness for the plasma products across the Central United States.

•Observed physical therapist and prepared heat and ice packs for clients•Tracked and recorded patients exercises during their visits•Demonstrated Exercises and prepared paper work for new clients•Made sure that the towels, tables, and pillow cases were sanitized

•Serviced existing machines for a large school district•Integrated new machines into district’s existing network•Updated system software at all district schools •Reconfigured system layouts for optimal use