Stephen Eagle Email & Phone Number

Cincinnati, Oh, Us

• Responsible for 20 store locations in Ohio resulting in approximately $40 million in total sales.• Provide leadership for managing all functions of college bookstores, including establishing budgets, financial goals, service levels and policy administration to store managers.• Oversee the sales, service, merchandising, and operations of all store locations within the group while implementing strategy, goals and objectives to drive sales and profits.• Visit with key campus constituents to maintain an open, positive, and ongoing relationship while presenting Follett programs and initiatives to multiple campus stakeholders including provost, athletic department, admissions, and alumni.

Cincinnati Area, Ky

• Managed daily operations at Xavier University which included five locations while managing and supervising 40-60 part time associates and 5 full-time managers.• Prepared and implemented detailed operating store plans for each department, busy rush periods and special events such as athletics, book signings, grad fair and commencement.• Successfully implemented the Follett Access all-inclusive textbook program in fall 2018, resulting in $3.3 million in revenue through FY22.• Established and maintained positive relationships with campus administration, athletics department’s faculty and staff while creating new partnerships to expand our business presence.

United States

• Assisted with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and EBITDA results with a store sales volume of approximately $38 million.• Managed and supervised 50-60 employees which included department managers, assistant department managers and part-time associates.• Assessed daily, the stores' ability to meet/exceed customer expectations for ease of shopping, in-stock of products, freshness, cleanliness, food safety and regulatory compliance.

• Directed the overall operations at the University of Cincinnati Blue Ash College Bookstore, which included managing key operational areas such as cash flow, inventory levels, budgeting, merchandising, payroll management, and purchasing.• Increased digital textbook sales $200,000 during fiscal year 2017.• Focused on cost saving initiatives and negotiated the cost of course materials for students and faculty, resulting in overall savings of approximately $300,000 in course materials from academic year 2016 - 2017.

• Assisted the Store Director in the overall operations at the University of Cincinnati Bookstore, which included recruiting, hiring, and schedules for a staff of 40 part-time associates.• Planned, coordinated, and executed all sales promotions, campaigns, and athletic events while ensuring inventory levels were accurate and signage displayed appropriately to maximize sales.

• Supported the store management team in the overall operations at the University of Cincinnati Bookstore with total sales of $8.6 million.• Worked in different departments of the store to gain perspective, including marketing, sales, customer service, purchasing, merchandising, and personnel departments.• Conducted training to new store associates and served as a leader in my store, utilizing my tenure and knowledge of store policies, and procedures.• Assisted the Textbook Manager in the acquisition of textbook orders, entry of textbook orders, processing textbook purchases, and supervision of textbook sales floor operations.• Served as Interim Store Manager at Hampshire College (Massachusetts) with a sales volume of $1 million and Simpson College (Iowa) with a sales volume of $2 million.

• Protected company assets by the apprehension of shoplifters, conducted accurate auditing procedures of the receiving process and provided a safe environment for customers and store associates.• Monitored customers and employees through closed circuit television surveillance. • Enforced compliance and addressed infractions of register integrity through review of exception reports and key performance indicators.• Filed legal documentation for prosecuting store thefts and maintained an effective partnership with the University of Cincinnati Police.