Stephen Eagleton Email & Phone Number

Phoenix, Arizona Area

Technical Manager responsible for CBM Common Tools development, rationalization and improvements in cost, delivery performance and growth.

Phoenix, AZ

Initiated, planned, executed, managed & monitored projects ranging from $200K to $2 millionPlanned and executed on resource assignments in cross functional teams. Lead and executed on key initiative to develop emerging market resources with project deliverables on time and within budget. Have lead multiple matrix teams with successful outcomes. Proficient.

• Created and maintain a product business plan for asset management service and presented it to key leadership in company wide product plan reviews
• Lead ongoing cross functional product team for telematics product line designed to ensure business plan execution and resolve tactical issues
• Defined marketing requirements documents for asset management services business that included uses case and prioritized requirements
• Spearheaded the implementation of a Service Oriented Architecture (SOA) by evaluating, selecting and contracting key suppliers for hosting, telecommunications, and SOA software components
• Developed new IT processes and support structures for asset services business
• Manage matrixed, multi-national software development teams who delivered 4 major software releases on time with key innovative features

• Managed development of new system interfaces and technologies for Human to Machine Interfaces (HMI)
• Managed system requirement specifications of leading edge diagnostics and operational support system
• Acted as a key member of the global technical sales team for an advanced diagnostics and maintenance tracking system.
• Conducted “Voice of the Customer” activities (interviews, focus groups, new technology previews) with domestic and international airline customer and developed system value proposition
• Key member of design and development team creating cutting edge systems for text-to-knowledge and document-to-knowledge modeling systems
• Managed the transition of software system from client-server technology to web-based technology

• Maintained design requirements and managed implementation of support systems aimed at bottom line improvement in processes and efficiency of aircraft operations valued at over $2 Million.
• Oversaw department budget planning and execution in excess of $5M and met budget targets.
• Coordinated data acquisition, analysis and reporting of daily system operation statistics for senior management.
• Developed and managed infrastructure, systems and processes for global operation support center
• Subject matter expert on 2 models of aircraft operated in support of domestic and international operations

• Served as aircraft systems Subject Matter Expert for 6 models of air transport aircraft to a team of 200 aircraft mechanics guiding them on a daily basis through analysis and resolution of difficult maintenance issues
• Acted as liaison between manufacturers’ engineering and support staff and aircraft maintenance personnel for design changes and repairs.
• Developed new and improved methods to apply existing technologies in more efficient ways, reducing procedure times by 200 per cent.
• Performed analysis and suggested new processes resulting in $1.2 Million in cost reductions per year.

Aas, Aeronautics

Bachelor Of Science (Bs) Business Administration