Stephen Ebden Email & Phone Number

Łódź, Łódzkie, Poland

- Lead global teams to deliver best-in-class IT application and infrastructure operations.- Develop and maintain highly skilled and motivated employees within key capability areas.- Drive capability development, innovation, and efficiency improvements.- Facilitate knowledge exchange across different capability areas.- Recruit internal and external experts to meet talent demands and required expertise.- Coach and mentor team members to foster growth and development.- Promote agile and virtual collaboration.- Manage and enhance IT products and services throughout their lifecycle. - Ensure close alignment between business teams and IT solution/product managers. - Oversee economic success, resource planning, financial management, and commercial aspects.- Analyze and communicate KPIs, including service levels, customer satisfaction, and benchmarking. - Ensure the achievement of OKRs.

Singapore

- Lead global teams to deliver best-in-class IT application and infrastructure operations.- Develop and maintain highly skilled and motivated employees within key capability areas.- Drive capability development, innovation, and efficiency improvements.- Facilitate knowledge exchange across different capability areas.- Recruit internal and external experts to meet talent demands and required expertise.- Coach and mentor team members to foster growth and development.- Promote agile and virtual collaboration.- Manage and enhance IT products and services throughout their lifecycle. - Ensure close alignment between business teams and IT solution/product managers. - Oversee economic success, resource planning, financial management, and commercial aspects.- Analyze and communicate KPIs, including service levels, customer satisfaction, and benchmarking. - Ensure the achievement of OKRs.

Singapore

- Manage diverse teams across multiple countries in Southeast Asia, including Singapore, Malaysia, Vietnam, Philippines, Indonesia, Thailand, Cambodia, Myanmar, and Laos.- Oversee all technology operations, evaluating them against established goals and KPIs.- Provide leadership in developing strategies, processes, and policies for Information Technology Management.- Analyze complex business needs presented by users and clients, recommending technical solutions.- Serve as the Regional IT Business Partner, representing IT at customer review meetings and proactively driving IT solutions aligned with business requirements.- Deliver large-scale corporate initiatives through cross-functional collaboration.- Coordinate IT managers and professionals to ensure guidance aligns with corporate strategy.- Direct and prioritize the workload of subordinate personnel.- Ensure competency management within the organization and direct education programs for staff.- Perform salary administration, conduct interviews, and make recommendations for new hires, consultants, and replacements.- Control budget and report on expenditures across multiple legal entities and cost centers.- Assist in building vendor relationships and creating cost-efficient contracts.- Oversee IT purchasing, receiving, and inventory management for all hardware, software, and associated warranties and licenses.

- Group Leader Storage services Asia Pacific- Deputy of department leader, supporting in leadership tasks and strategic decision making- Directly managing a diverse group of 12 associates including task distribution, Competency - management and personnel development, yearly target settings and performance management reviews- Working within allocated budgets- Consulting with customers for responsible services and solutions- Following up on Associate survey results to ensure defined and agreed measures are implemented- Monthly service charging and controlling- Providing inputs to de-central budget planning- Ensuring all defined operational KPI’s are meet including continuous reviews and improvements- Worldwide responsibility supporting 700+ NAS devices- Asia Pacific responsible for SAN, Backup and File Services- Support for high availability Manufacturing IT solutions- Buildup and support for a storage operational center in Suzhou China

- Infrastructure services for remote locations Project/Consolidation activities within Asia Pacific- Consulting and standardization of IT services in the Asia Pacific region- De-central location standardization and consolidation activities, Countries Visited (Korea, Australia, Japan, China, Hong Kong, Taiwan, Vietnam, India, Germany, USA)- Support Proof of concept for NAS technology and file services including disaster recovery concepts- Buildup of central NAS operations/monitoring for the Asia Pacific region- Operations of SAN/NAS storage devices and technologies

- Support computer center Singapore setup- Assist with Network configuration for computer center Singapore- Support ongoing operation of computer center Singapore.- Support storage operations SAN/NAS- Support Network operations WAN/LAN

- WAN/LAN Expertise in Cisco Environment- WAN/LAN Managing and Monitoring (Cisco Works, Spectrum)- Extensive knowledge of Bosch Network Standard’s in line with operational conceptsRemote Access/VPN- Experience with dealing with Vendors, Suppliers and Service providers- Sound knowledge of Bosch Standards Policies and Procedures- Project Management - Cisco IOS, CAT OS operating systems

- Support center duties, including data backup and recovery- User administration and sound active directory knowledge- Windows 2000/2003 Desktop and Server- Server Support (File/Print, Peacy, ACS)- Data Security concepts and application of guideline’s- Helpdesk/Customer service- VIP Support

Information Technology

High School

Entrepreneurship For Leaders, Executive Education