Stephen Eichel Email & Phone Number

Boston, Massachusetts, United States

In my current role, I am accountable for leading, training, and motivating a team of eight coordinators, enhancing their skills and performance; oversee all asset protection duties within the store's New England Division to ensure smooth workflow. I act as On-Call Asset Protection representative to establish and maintain a safe retail environment across divisions in cross-collaboration with key business partners. I deliver strategic guidance to store and corporate personnel on safety and security protocols. I organize and coordinate local ORC meetings for local law enforcement and retailers to gather/exchange necessary information.The achievements from this role have included the following:* Succeeded in achieving 1000 credited apprehensions in 50.3% faster than company average.* Trained and built 18 top-performing coordinators across division that resulted in promoting five members to more senior roles and two to management level positions.* Spearheaded AED/CPR certification program to maintain minimum of 15 certified employees at each store.* Prepared effective training materials to provide workplace violence, domestic abuse, and self-harm investigation training throughout entire company.* Oversees Coordinator project development throughout the division, as well as liaisons between divisions and departments to create and facilitate pilot projects within the division.

Buffalo, New York, United States

At Wegmans Food Markets Inc, I headed overall asset protection duties such as internal/external investigations within 13-store Buffalo Division to prevent major losses. I conducted the successful investigation and prosecution of retail property crime offenders in cross-collaboration with internal business partners, local law enforcement, and district attorney offices. I provided training to store and corporate personnel on safety and security protocols. I performed applicable CCTV system maintenance and repairs.A small selection of the highlights of this role includes:* Succeeded in directing interstate theft and fraud cases, involving over $300,000.* Exceeded annual apprehension goal by 68% and case-per-dollar goal by 57%.* Recognized as division lead credit card fraud investigator and subject matter expert.

Savannah, Georgia Area

My tenure as an District Loss Prevention Specialist enabled me to mitigate potential risks via successful execution of loss prevention operations throughout 19 store district, covering two states. I met assigned goals by building and training new specialists in divisions. I completed frequent loss prevention development trainings, including two Wicklander-Zulawski certifications.The values delivered during this role included the following:* Exceeded annual credited apprehension goal by 188%.* Entitled as District Trainer within first year for exceptional leadership skills.* Recognized as one of the division's top five leaders in completing cases for 2014 and 2015.* Reduced shrink within project stores via end-to-end management of special projects, including Engagement Map Initiative.* Conducted multiple internal and interstate ORC investigations, resulting in law enforcement seizing stolen goods valued more than $600,000.

Manchester, Ct

My main goal during this tenure was to receive training and education on features, benefits, and standards of new technology to become subject matter expert to staff and customers on products and solutions.The contributions from this role were:* Attained several fast-track promotions from seasonal hire, to part-time home theater, full-time home theater, Magnolia Sales Representative, and to Sony Expert within 6 months.* Achieved highest customer satisfaction by establishing welcoming retail environment and providing quality services.* Ranked one of the top three employees for home theater sales every month.

Lynchburg, Virginia Area

During this position, I was accountable for to optimize operational proficiency by overseeing all activities of floors and supervising 65+ agents, working on 12 different interstate campaigns at Lynchburg. I gathered and analyzed sales/performance data to make effective and productive policy changes within organization. I attained desired business outcomes through quality assurance, training, and agent development for Virginia and New Hampshire.Here are the achievements from this role:* Determined inefficiencies and revised campaigns to boost profitability, resulting in slashing call times from 7'39" to 3'19" and maximizing profit margins by 222%.* Evaluated pricing, processed billing, and analyzed sales for all campaigns of company as well as provided recommendations for improvement to Chief Financial Officer (direct supervisor).* Successfully supervised 160 employees at Virginia branch and remotely trained 220 employees at New Hampshire branch.

Amherst, Ma

While I was completing my Master's Degree, I had the privilege of working as both a Teaching Assistant and a Research Assistant for the Sociology department. There I gleaned hands-on experience working side-by-side with faculty in both quantitative and qualitative research techniques, as well as adult education methodology. Notable contributions I made in this role were:* I worked with faculty to instruct, lecture, and evaluate undergraduate courses teaching topics on Sociology and Labor Economics.* I worked with faculty to design, develop, and instruct a course titled "Issues of Women and Work" addressing specific challenges women face in the workforce.* Worked with faculty to conduct "Strategic Corporate Research" strategies, utilizing quantitative and qualitative methodologies and OSINT techniques.

Master’S Degree, Labor Studies

Activities and Societies: - Graduate Employee Organization (UAW-GEO) Department Steward - UAW-GEO Hiring Committee Representative.

Bachelor’S Degree, Sociology And Criminal Justice

Activities and Societies: - 2007 Department Scholar of the Year - International Sociological Honors Society (Alpha Phi Sigma) - National.