- Management of residential and business units- Account management- Collaboration with contractors and municipal governments- Undertaking property surveys and preparing term maintenance plans- Direct contact for tenants, contractors, authorities, ece.

- Operational management during the pre- and post-opening phase of 270 residential units in the student housing sector- Responsibility for all pre-opening activities including: recruitment, training, process set-up, on-site construction-related decisions, purchasing, pre-opening budget, - Commercial control and administration in cooperation with national and international departments- Selection, monitoring and coordination of external service providers

- Identification of market segments / applications for personal impact protection systems with high innovation and growth potential- Customer needs analysis for the top applications and definition the value proposition- Business model development and corresponding market entry strategy

- Recruiting, managing, training and developing the Front Office team including apprentices - Professional communication with related departments, clients, and guests including Customer Feedback Management - Assisting the Front Office Manager with all activities, operations as well as running of Front Office and assuming full responsibility in his absence- Evaluating staff performance and conducting regular performance reviews- Maintenance, implementation and adherence of standard policies, systems and procedures relating to hotel operations, including health and safety systems, quality standards and systems contingency planning- Administration of corporate accounts, billing and acting as direct point of contact for corporate partners.

- Preopening team of the “Aloft London Excel” Hotel – staffing and training of 52 new talents - Specialization in Front Office Management covering Receptionist, Night Audit, Supervisor and Duty Manager training- HR and Trainin function with focus on recruitment - Rotational training in all administrative departments including, Reservations, Sales and Revenue Management- In depth accounting training covering Income Audit, Accounts Receivable & Credit Management, Accounts Payable, Accruals, Budget, Forecasting and Analyses- Management and implementation of customer service projects and lean management resulting in improved service time and guest satisfaction.

- Implementation of Brand Standards and training of the Front Office, Guest Relations Executive Lounge departments- Preopening taskforce at the Sheraton Hohhot / China - Guest Relations and interdepartmental communication responsible for international customers and VIPs

- Practical and theoretical training of service students” - Lecture design and assistance - Management of College fine dining restaurant

Fine dining restaurant operation; Room service operation; Buffet operation