Stephen Eshleman Email & Phone Number

Chapel Hill, NC, US

Durham, North Carolina, US

• Partner with business to develop emerging technology strategy for R&Ds, aligning strategic initiatives to drive business growth, productivity, and quality
• Represent business strategies and priorities to IT and the IT vision to the business for the IQVIA Biotech team within IT
• Apply expertise in business process and technology, bringing innovative ideas and solutions to business problems from the R&DS technology team. This may include areas such as AI, NLP, RPA, OCR, Blockchain, new.
• Partner with the business and work stream team members to drive out initial ideation through to POC and MVPs and onto fully document business case (including ROI), scope and road map as applicable.
• Manage and maintain POC/product/project road map and associated finances
• Co-ordinate with Business, Program/Project Manager and Delivery Lead to ensure correct connections to resourcing and processes followed enable successful execution of delivery by the broader IT delivery teams

New York, NY, US

• Fostered productive relationships with multiple business partners that resulted in a greater understanding of business needs and generation of solutions
• Identified opportunities for process automation and drove projects that included the use of RPA technologies such as APICA and workflow automation using IP Center/ Amelia Hyperautomation to replace manual activities.
• Developed and drove strategies resulting in the application maintenance TCO reduction by $500k/year for my portfolio
• Managed multiple support teams to significant KPI improvements year over year by implementing a strong focus on customer outcomes and application/hardware stability - 58% reduction in ATTR high priority incidents - 86%.
• Developed repeatable and scalable support processes used by thousands of associates
• Currently serving as a key member of a cross-departmental Task Force tasked with ensuring infrastructure stability and positive customer experience for the enterprise Managed File Transmission and Extract Transform.

New York, NY, US

• Serve as the point of contact for retail business technical liaisons and project managers with regards to my assigned applications
• Manage queue of requests assigned to my team in order ensure the completion of said tasks in an efficient and thorough manner
• Escalate and coordinate critical and high priority issue handoffs to appropriate groups while maintaining communication pathways to serve the investigation of said issues

New York, NY, US

• Serve as the point on contact for retail business technical liaisons and project managers with regards to my assigned applications
• Manage queue of requests assigned to my team in order ensure the completion of said tasks in an efficient and thorough manner
• Escalate and coordinate critical and high priority issue handoffs to appropriate groups while maintaining communication pathways to serve the investigation of said issues

Wilmington, NC, US

• Translated the manual process for generation and distribution of System Access Letters to an automated solution resulting in time and effort saves equating to a fulltime analyst per year and mitigated risk of mistakes.
• Diagnosed and resolved complex interactive voice and web response system issues ensuring study participants usage of our systems was successful
• Created an investigation activity timer application for use by the IVRS Support department enabling users to accurately track the time spent on billable projects
• Developed complex SQL queries for data updating and metric presentation to internal and external users
• Supported IVRS / Clinical Interfaces used for integrating data between independent systems ensuring consistent presentation of the data for production activities
• Developed new processes that improved the productivity and efficiency of department tasks including clinical site, personnel, and subject/participant interactions

Wilmington, NC, US

• Ad Hoc Report generation
• Trained associate level support analysts on concepts used in the IVRS Department
• Maintained automated process I authored to distribute user credentials to system users
• All activities / responsibilities included in the role of Associate Systems Support Analyst

Wilmington, NC, US

• Supported worldwide client site access to Interactive Voice and Interactive Web Response Systems
• Reviewed database corrections and changes made by IVRS/IWRS department
• Investigated and clarified data issues
• Documented activities and procedures in practice by support staff
• Oracle database updates to data via SQL Developer and MS Access

Wilmington, NC, US

• Increased security and brought NHCS Schools photo ID badge request process into the digital age by designing, developing, and deploying an access-controlled request platform replacing outdated process involving the.
• Designed and developed an application enabling district administrators in a middle school re-districting project to make decisions and have the pertinent metrics updated and displayed immediately during internal and.
• Supported internal and external customers within 45 county locations with all technology issues increasing productivity of the county school technology as a whole
• Established and maintained documentation involving functions and activities performed by my department
• Created and maintained end user accounts for network activities such as email and network access
• Developed automated installation package for rollout of Microsoft Outlook across all NHCS County Administration computers enabling the deployment to be completed in significantly less time than expected

Bachelor'S Degree, Computer Science

Computer Programming