Responsible for leading person centred services to a diverse range of people across south west Wales, including residents in five Extra Care schemes and a large portfolio of care and support services. I also lead our Business Improvement and Technology teams, ensuring we provide secure, accessible, user friendly and reliable systems that support excellent service delivery.

Board trustee of Care and Repair Cardiff and the Vale, providing oversight of the running of the valuable work of the Charity and it's subsidiary company.

Chair of the CHC Welfare Reform Strategic Delivery Group, providing opportunities for Housing Professionals and leaders in Wales to learn and collaborate with others. Also worked closely with CHC to effectively represent the sector and positively influence policy and decision makers such as DWP and Welsh Government

Vice Chair of the CHC Strategic Housing Network and Housing Services Forum, working with colleagues across the sector to collaborate, share ideas and work with senior leaders across a range of sectors to help develop policy

I led the delivery of high quality housing and property maintenance/landlord compliance services, working closely with tenants and communities in a diverse area of Cardiff. I oversaw significant service improvements, including a new Tenant Engagement Strategy, and a range of policies and strategies that led to marked improvements in performance, particularly property compliance and repairs.

I was fortunate to be part of Abbeyfield Wales, who provide homes and services to older people across Wales, as Board Trustee, responsible with other trustees for overseeing the effective running of the Society, high quality service delivery and compliance with statutory requirements in both a housing and care setting.

Member of Senior Leadership Team across Pobl, with specific responsibility for Housing Management services for residents living in diverse homes and communities across South Wales. I led several service improvements and policy reviews that led to significant improvements in service and performance.

Member of Seren Group and later Pobl Group's Senior Management Team. I led the housing management and maintenance teams for both organisations providing high quality and innovative lettings, income collection, maintenance and tenancy management/ASB services designed to help people thrive. I was also responsible for Seren Living, a unique company which included a social lettings agency and a variety of innovative home ownership solutions plus a portfolio of leasehold and PFI homes.

Member of RHA's Executive Team, leading the delivery of all customer services including Housing Management and Reactive Repairs, inc landlord compliance and corporate health and safety. Oversaw a modernisation of the services and improvement in performance.

I led the Housing Management, caretaking and customer service teams for a 10,000 home Stock Transfer organisation, now part of ONGO group. Helped achieve IiP status, and led team through significant period of change, including Audit Commission Inspection. Chair of Operational Management Team and NHF Housing Management Forum Yorks and Humber.

I was a member of Senior Management Team and responsible for all Housing Management, support and leasehold services to residents of a 21,000 home ALMO in Leeds. Managed a revenue budget of over £5m and led a team of over 100 staff through merger, re-organisation and Audit Commission Inspection.

Head of Tenant Services 2003-2007 - Exec level role leading delivery of services to tenants, including Repairs, Income Mgt, ASB, Customer Service and Tenancy Management. Introduced systems thinking to the organisation and achieved Chartermark for the first time. Also part of a team who achieved the highest inspection rating in Wales in 2006. Housing Manager 2001 - 2003Housing Officer 1997-2001

Generic role covering all aspects of housing management. Maternity cover

Two market research roles including setting up and managing a research team and carrying out detailed research projects for Blue Chip clients.