An insightful and influential Senior Programme Expert with cross-functional experience acquired within multimillion-pound technology-based transformations within the retail/e-commerce sector. Authors directional commercial strategies to lead transformational change initiatives. A dynamic and commercially astute senior leader, who is accustomed to operating in challenging and complex environments and demonstrates a legacy in the delivery of the full project lifecycle, development of 3rd party technology partnerships and tactically securing and identifying specific requirements and delivering value-adding solutions accordingly. Extremely confident in communicationwith the ability to build strong partnerships at all levels.Expertise:- Operational & Strategic Delivery- Team & Resource Management- Stakeholder Engagement- Retail and E-commerce Fulfilment- Business Transformation- Opex & Capex Budget Control- Programme Delivery- Organisational Development- Matrix Management Structures- Portfolio Management- Complex Business Cases- Business Analysis- Data Science- Process & Service Improvements- Relationship Management- Multi-Million Pound Programme Management- 3rd Party Technology Engagement & Negotiation- Risk Management- Experienced Line ManagerCareer Highlights:- Controlled a £135M budget; as Head of Programmes at TfL to deliver customer-facing digital and operational systems.- Introduced the on-premise 130 POS till system and back-office server upgrade; at the flagship Topshop Oxford Circus store. Successfully delivered the project on schedule and with minimal impact to retail operations.- Lead a £70M supply chain and brand rollout programme; which included the physical move and re-platforming of Topshop, previously considered too large for the transfer, from a legacy system onto Manhattan’s WMS.- Pioneered and embedded a new HR and payroll system; successfully migrating 18k members of staff.- Spearheaded a portfolio-wide delivery operating model; rolled out to a 50+ delivery team enabling the management of several projects and programmes.- Successfully mobilised the introduction of data science into the business; to support markdowns and size profiling which returned annualised benefits of £15M.