Stephen Farmer Email & Phone Number

Telford, England, United Kingdom

• Day to day management of the EMEAR APS Consumer team • Managing workloads, projects, deadlines and targets • Helpdesk Performance Monitoring and Analysis• Process Creation and improvements• Collating and creating reports • Training material development • Training Delivery to all levels of understanding• Epson e-Learning administration and support • 3rd level technical support• Service and Repair Partner Support• Technical audits to ensure levels of technical knowledge and quality of support and service• Marketing Support for Epson’s Marketing Departments• Research and Development in conjunction with SEC and EMD• Product safety investigations across EMEAR• Exhibition and event support

• Day to day management of the EMEAR APS Consumer team • Managing workloads, projects, deadlines and targets • Product assessment and serviceability • Training material development for those products • 3rd level technical support• Service and Repair Partner Support• Technical audits to ensure levels of technical knowledge and quality of service / support.• Collating and creating failure rate reports • Marketing Support for Epson’s Marketing Departments• Research and Development in conjunction with SEC and EMD• Epson e-Learning administration and support • Product safety investigations across EMEAR• Exhibition and event support

Telford, United Kingdom

• Product assessments and serviceability • Training material development for those products • 3rd level technical support for the whole EMEAR region • R&D in conjunction with Seiko Epson Corporation• Epson e-Learning administration and support for Epson Germany • Exhibition and event support • Product safety investigations across Europe• Special Projects - including the BundesDruckerie, Assisted in securing a £6.5 million order

Telford, United Kingdom

After 8 months of supporting consumer products on level 1, I was seconded originally for a 3 month period onto BSG otherwise known as the Business Support Group. My daily responsibilities was supporting Epson’s business customer base with service/support/sales for laser printers, Point of Sales machines, projectors etc. within the first 3 months of being there, I achieved a 97.6% fix rate on the quality assurance customer service scale and was then made permanent. Shortly after I was then promoted to BSG Team Leader.

Telford, United Kingdom

Daily responsibilities were mainly customer service/support/sales for Epson’s consumer range of printers, scanners and all in one products, assisting with a wide array of technical issues. Due to my previous experience, I often got called upon to help with extra support issues, especially when assistance is required from German based and speaking customers.

Telford, United Kingdom

Daily responsibilities were mainly sales and customer service/support but because of my skill set I often got called upon to help with satellite system installations and technical support especially when assistance was required from the satellite service provider which was a German Company.

Having started as a computer technician I was promoted within 3 months to the position of Technical Manager with responsibility for day to day running of the technical and customer services department. I helped to secure several million pound contracts with companies and organisations such as Barclays Bank, Ministry Of Defence, WH Smiths. Having displayed a particular ability for dealing with customers, I was then asked to take the position of New Technology Sales & Marketing Executive which included the research and development of new products for new market places. After getting that section up and running I was given the new role of Technical Sales and Marketing Executive.

Telford, United Kingdom

After joining Freedom Computers I proved myself in various positions within the Company. When I started I was just employed as a sales assistant but within 3 months I was promoted to sales manger. I have helped to establish two out of the five shops, as a branch manager that are part of the freedom chain. After having displayed a natural ability for marketing due to my 14 years in the advertising area of the news industry, I was again promoted to the position of Sales & Marketing Manager, a position where I increased company turnover from £40K a month to approx £400K a month within an 8 month period.

Telford, United Kingdom

Working on Advert Make-up using Quark Express to display adverts for the following newspapers: Daily – Shropshire Star , Weeklies – Shrewsbury Chronicle, Telford Journal, Newport and Market Drayton Advertiser, Hereford Journal, Mid Wales Journal, South Shropshire Journal and the Ludlow Journal; and Monthly – The Staffordshire Farmer and Shropshire Farmer. Adverts included colour and black and white, from small adverts up to full page adverts. Also produced property pages for various publications and making up new templates and style sheets. Due to my ability to learn jobs quickly I was trained in and held other positions within the Shropshire Star. Skills aquired from other areas of production wereLinotype 202 OperatorChemistry Management Operator for the processors and P.A. Wire OperatorPaste up artistBlock Library LibrarianXenotron Display OperatorMac Display OperatorMac Classified Display Operator