Senior Business Process Analyst with responsibility for the delivery of key process related deliverables in the Reinsurance Standardisation Project. This project is focused on the outsourcing of various Reinsurance activities across WCE to the MetLife Service Centre in Noida. − Responsible for the process workstream in the Reinsurance centralisation and standardisation project primarily focused on reinsurance calculations, reinsurer & regulatory reporting and settlements.− Facilitating workshops with key Stakeholders across Europe in order to document as-is processes.− Key person in defining the Target Operating Model for EMEA Reinsurance.− Organise and carry out walkthroughs of the Target Operating Model with all entities.− Align current processes with future state processes including defining and agreeing SLAs and KPIs with Operations Teams.− Handle sign-off process of key project artefacts i.e., BAU Calendars, process documents, RACI and process metrics.− Assist in testing of reinsurance model (user story mapping, user acceptance etc.)− Define and document escalation procedures for each in scope process per entity.− Respond to day-to-day process related queries in relation to future ways of working.− Key provider of input into project closure reports for each entity.− Document Gulf, Jordan and Lebanon High Net Worth Reinsurance processes as part of Reinsurer Audit and communicate findings and recommendations to Management Group.

Business Analyst with responsibility for the delivery of key deliverables in both system implementation, transition, and process improvement projects as part of the Athora Investments Team− Responsible for gathering and documenting business requirements from multiple stakeholders across various locations.− Work with business leads to validate as-is processes and facilitate move to future solution.− Key contributor in target operating model design for both SAP S4 Hana implementation and SimCorp Dimension multi-asset investment management solution for both Ireland & Belgium.− Responsible for producing and obtaining sign off of key project artefacts i.e., scope statements, BRDs, current and future state documents, Target Operating Model including process flows, process documents, desktop procedures etc.− Document Investment Operations functional service catalogue covering both internal and external partner interactions including SLAs, OLAs and KPIs.− Identification and documentation of all relevant risks and controls as part of overall Investment Operations control framework.− Preparation of Business Readiness Assessments and Cutover Plans.− Weekly reporting on progress of deliverables to project team and key point of contact for all process related queries.

Business Process Analyst with responsibility for the delivery of standardised process methodology across WCE region in response to CBI audit. In addition, I was involved in various transition and process improvement projects covering a wide range of insurance and reinsurance activities.− Responsible for the delivery of standard process methodology across the region i.e., how to document processes i.e. process maps, desktop procedures, training manuals etc.− Delivering training to all WCE offices in process standardisation in order to satisfy CBI requirements.− Participate in and lead process related/requirement gathering workshops with multiple Stakeholders.− Work with Group Risk to align all business process documentation to the ERSA− Participate in cross-functional teams focused on the delivery of new or existing projects including preparation of business cases, business requirement documents, gap analysis, target operating models etc.− Analyse, document and redesign regional insurance, reinsurance and accounting processes along with process repository− Requirement gathering at company sites throughout Europe.− Providing training across multiple Head Office departments focused on process analysis and use of MS Visio mapping tool.− Key point of contact for all process and SharePoint related queries.

- Participate in cross-functional teams focused on the delivery of new or existing projects.- Analyse, document and redesign global financial and accounting processes of the client.- Project planning for international transition projects – expert in the use of MS Project and At-Task Project Planning Tool. - Assist in the preparation of proposals for potential new clients (RFI’s).- Giving cross departmental training courses.- Leading weekly status meetings with the client and ensuring all action plans are followed.- Co-ordination and delegation of appropriate tasks and provision of support and training to team members.- Key person in defining project team methodology.

- Taking part in business unit and branch review projects with multiple deliverables i.e. new processes, new systems etc.Interviewing clients to determine their needs and identify best-fit solutions. - Detailed data analysis, identification of issues, risks, opportunities and quick wins in each project. - Facilitation of customer and stakeholder workshops and producing subsequent outputs.- End to End Process Modelling, Analysis, Reengineering & Quality Assurance. - MIS analysis and development of MIS proposals on each project. - Implementing change management strategies- Providing ongoing training support and documentation to colleagues and customers. - Key contact person for process related queries, advice and support.

Accommodation Supervisor leading a team of up to 40 staff members during the summer period each year.Main responsibliities included:- Supervision of up to 40 staff on a daily basis- Ensuring the general upkeep and maintenance of residences- Performing daily security checks and daily issuing of master keys to employees- Responsible for compiling the employee roster- Making orders with multiple suppliers and ensuring these orders were met in agreed timeframes- Gathering details on bookings and analysing this data to predict customer trends and to shape future marketing and advertising opportunities- Liaising with senior management to provide updates on staff performance- Carrying out interviews for new resources