Stephen Fee Email and Phone Number
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I am an experienced leader passionate about creating life-changing experiences. Leading teams with a customer service focus, I adapt through learning in interpersonal relationships, achieving success by way of inspiration over punishment.I am driven by results, finding solutions through communication and new technologies, and am depended on for outside the box thinking and creativity. Inspiration comes in many forms, and I seek it out as often as it finds me.“If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.” - Antoine de Saint-Exupery
Square
View- Employees:
- 5206
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Risk Operations Manager (Cash App)Square May 2019 - PresentSt Louis, Missouri, United States
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Customer Success ManagerSquare Aug 2016 - May 2019Saint Louis, Missouri
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Customer Support ManagerSquare Aug 2015 - May 2019- Coach and mentor team members with a focus on professional development and upstream thinking- Drive improvements in customer satisfaction across channels- Develop metrics to measure the growth and performance of the team, and provide reports as needed- Utilize deep product and industry knowledge while being a strong cross-functional leader- Treat Support as a product at Square, innovating and iterating on the customer experience- Develop and lead end-to-end project plans and ensure on-time delivery of critical Support initiatives- Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team- Scale the Support team by capitalizing on opportunities for increased effectiveness and efficiency, driving productivity initiatives
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ManagerApple Inc Nov 2012 - Aug 2015Saint Louis, MoResponsible for the day to day operations of a multi-million dollar (fiscal) brick and mortar Apple store. This includes leading, inspiring, and mentoring 115+ employees, with a direct area of responsibility over the Apple Genius Bar and One to One training services. -
Apple ExpertApple Inc Mar 2009 - Nov 2012Des Peres, Mo- Earned Leadership/Mentor status after only 3 months of employment- Only team member to sell over 1.5 million dollars in product for Fiscal Years 2008-09, 2009-10 within market- Mentoring of teams and specialists within the store - Implemented the Personal Shopping initiative within Apple West County- Lead the West county PS team to have the highest attached shop rate in the Great Plains Region- Showed flexibility in the stores needs by doing One to One training sessions and small parts certification- Consistently in the top percentile in our store for revenue and attachment rates- The only specialist to exceed a million dollars in sales for Fiscal years 2008-2009, and 2009-2010- Continued development of Apple product and application knowledge including Pro applications (Aperture 3)- Flown by Apple to Chicago to help implement a personal shopping task-force within their flagship North Michigan Avenue store
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Assistant ManagerMcdonald'S Corporation Jan 2000 - Jan 2007-Handled customer interactions on an everyday basis-In charge of counting and ordering inventory-Handled staff scheduling 40+ employees-Conducted orientations, training, and hiring of new employees-Completed Basic Shift and Advanced Shift Management courses
Stephen Fee Skills
Stephen Fee Education Details
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Saint Louis Community CollegeGraphic Design -
Mehlville High SchoolHigh School Diploma
Frequently Asked Questions about Stephen Fee
What company does Stephen Fee work for?
Stephen Fee works for Square
What is Stephen Fee's role at the current company?
Stephen Fee's current role is Risk Operations Manager (Cash App).
What is Stephen Fee's email address?
Stephen Fee's email address is st****@****mac.com
What is Stephen Fee's direct phone number?
Stephen Fee's direct phone number is +131461*****
What schools did Stephen Fee attend?
Stephen Fee attended Saint Louis Community College, Mehlville High School.
What are some of Stephen Fee's interests?
Stephen Fee has interest in Children, Civil Rights And Social Action, Education, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Stephen Fee known for?
Stephen Fee has skills like Leadership, Management, Os X, Customer Experience, Sales, Ios, Public Speaking, Troubleshooting, Sales Management, Hiring.
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Stephen Fee
Registered Representative At Nylife Securities Llc Developing Sound Financial Strategies, Providing Peace Of Mind.Greater Tampa Bay Area2newyorklife.com, nylifesecurities.com -
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5pen.org, gmail.com, gmail.com, phrusa.org, enterprisecommunity.org4 +120230XXXXX
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4fme-arch.com, fme-arch.com, fme-arch.com, fme-arch.com2 +141543XXXXX
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