Stephen Feerick Email & Phone Number

Harcourt Street, Dublin, Ireland

Delivering training in content moderation policy for new hires and admistering the testing after. Coordinating with different departments to work on projects that will help develope the team and improve training delivery.

Sandyford, County Dublin, Ireland

Creating and delivering training to new hires on content moderation along with delivering upskilling training for experienced reps. Developing and delivering training plans for under preforming reps. Collaboration with the policy team, L&D, quality, and client to improve trainings and support the reps. Providing policy expertise for all markets over multiple different projects. Identifying policy gaps and delivering policy updates. Implemented bi-weekly dialogue between trainers and policy coordinators to facilitate upcoming policy updates and feedback on same. Producing training materials to mentor new trainers in specific adult learning theories and assessments used in the organization.

Nova Atria, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin 18

• The main tasks as coach SME for the Hebrew, Irish, and UK markets involve, providing the policy update, mentoring new reps and under-performers, shadowing’s, refreshers, documenting, general aiding of the team, etc. • Determining whether content on the social media site goes against the company’s policies and if it was ambiguous, seek clarifications on the policy from the client.

Balheary, Swords, Dublin

Responsibilities include the following:• Helping BT customers resolve problems with their phone lines, broadband, and telephone bills, over the phone.• Constructing notes of every interaction I had with customers and documenting all actions I made on the customer’s account.• Booking engineers to visit customer’s homes when it was necessary to do so.

Drogheda, Co. Louth

Responsibilities included the following:• Collected varies types of samples (e.g. product samples, hand swabs, air plates, environmental swabs, water samples, etc.) which were then sent to the lab for analysis.• Performed varies inspections and audits (e.g. good manufacturing practice (GMP) inspections, glass and hard plastic audits, shelf life inspections, etc.)• Filing and documentation (using both paper work and computers).

Rathowen, Co. Westmeath

Responsibilities included the following:• Prepared the factory line for each product changeover. This involved completing the paperwork and setting up the, use by dates, front and back labels, box labels, metal detector, etc.• Provided instructions for the factory line packers along with training new staff.• Ensured no mistakes had been made in the processing of the product prior to it arriving at dispatch, or during its duration in dispatch.

Culleendarragh, Multyfarnham, Co. Westmeath.

Responsibilities included the following:• Painted the interior of buildings.• Applied wall paper.• Ensured the work area was tidy.

Environmental Science And Health, Environmental Science, 2.1

Activities and Societies: Active member of the hiking society. Subjects included in this course are as follows: • Organic Chemistry.

Qqi, Training Delivery And Evaluation, Merit

- Klob learning Cycle - Adult learning styles (Honey and Mumford) - Klob learning by doing# - Training evaluation (Kirkpatrick and Kaufman)

Civil Engineering Level 7, Civil Engineering, 3

Activities and Societies: Active member of the hiking society. Subjects covered in this course include the following: • Structural.

Leaving Cert, 335 Points

Activities and Societies: Active member of the gaelic football team. Grades for various leaving cert subjects include the following: •.

Qqi Level 6, Training Needs Identification And Design, Merit

- Key concepts in training development - Adult learning - Systematic training design - Training needs analysis - Planning and designing.