Information specialist: Under minimal direction, functions in advanced specialty disciplines such as assembly/ integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering, or system infrastructure. Leads and coordinates the design, development, implementation and support of business and/or technical information technology solutions encompassing multiple specializations, platforms and technologies. Defines project scope, plans, and deliverables including cost projections and proposed implementation dates. Assists leadership in determining technical direction of the task. Researches, analyzes, recommends and implements new technologies, standard processes, tools and techniques. Creates portions of information technology plans based on an understanding of the customer's organizational strategic direction, technology context and business needs. Coaches and provides technical leadership to others on the application of new technologies, appropriate project management and system development methodologies. Provides technical support for service desk personnel through participation in on-site Remedy Spiral Implementations, as well as business cases analysis and leadership, throughout all phases of the implementation. Reviews other system and programming designs to ensure selection of appropriate technology and the efficient use of resources during the assimilation of Remedy Version 7. Identifies, develops, updates and enforces standards and procedures. Monitors and ensures resolutions of performance issues. Researches, evaluates and stays current on emerging tools, techniques and technologies. Provides on-site documentation and data gathering, analysis, support and direction.

MOS 25Q