Stephen Fleming-Prot Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

Managing and expanding internal training programs across SSA's lines of business. Includes program management, LMS management and administration, and developing and delivering training, including:- Implementing a Learning Management System and content catalog- Developing and delivering manager training across the organization- Defining and building.

Seattle, Washington, United States

Managed and grew a team of Content Managers to build and maintain UserTesting University, including live and on-demand content in multiple languages to support customers around the globe. The team increased the volume of content every quarter to align with increased product functionality, as well as created content that onboarded new customers and helped.

Greater Seattle Area

Built UserTesting's Customer Education program to enable our customers to scale their research, including sharpening the skills of existing user researchers and empowering individuals and teams that do not have dedicated research capabilities.

Greater Seattle Area

Helped customers create great experiences by accelerating the cycle of learning about -- and learning from -- their own customers.

Seattle, WA

Hands-on user research focused on understanding users within their ecosystem and recommending design improvements. Developing user experience measurement methodologies to including scorecards and dashboards based on field research, structured product evaluations, surveys, and user experience reviews.

Seattle, WA And San Francisco, CA

Also with HFI from Dec 2000 to May 2004.Directing consulting projects to design interfaces of new products and redesign current products, as well as establish corporate user experience processes. Includes hands-on design work and project management of usability, design, and technical resources. Directly involved in the sales and marketing process as well.

Seattle, WA

Senior designer on the third-party sellers platform.Responsible for design of web-based and desktop software enabling individuals and businesses to sell products using the Amazon.com eCommerce platform. Focus was on synthesizing business and user goals to create useful and highly usable tools for a user base of 900,000 registered users and 10,000 medium to.

Seattle, WA

Tenzing Communications / Onair USAUser Experience Engineer and Product Marketing Manager responsible for design and marketing for aircraft passenger communications software, to include email, instant messaging, and Internet products. Focus was on market research, product roadmap, product definition, design, and implementation.

Houston, TX

Conducted Internet Strategy Assessments, to include assessment of the competitive landscape, analysis of Internet and business strategy, development of Internet-commerce implementation plans, technical architecture assessments, and vendor analysis. As a team lead, conducted business and technical analysis, created technical design, and developed custom.

Fort Hood, TX

Held positions of increasing responsibility, from management and training of a 28-personnel platoon ($1.2 million in equipment) to resource management and training of a three-battalion, 1369-soldier Engineer Brigade ($6.5 million training budget). Managed high-visibility and high-stress projects with noted success.

Ucd Certificate

Bs, Human Factors Psychology