Stephen Foreman Email & Phone Number

Glasgow, United Kingdom

• Maintaining high standards of Customer Service by maximising the experience to all customers enforcing brand recognition and first contact resolution
• Developing professional administrators with all levels of communication and structure maintaining high standards of compliance in both verbal and written correspondence
• Analysing daily productivity and adherence
• Performance management
• Behaviour management
• Managing service levels for maximum customer experience

Glasgow, United Kingdom

• Inspiring leadership style to deliver consistent KPI targets and customer engagement to promote the brand. Lead by example and always available to go the extra mile.Manage key stakeholders in the business through.
• Outbound Campaign
• Inbound Campaign
• Online/Digital Campaign

Glasgow, United Kingdom

Retail sales and management. Customer facing role dealing with the general public ensuring maximum customer service and experience. Weekly/monthly targets to achieve including other measurable KPIs. Staff weekly 1:1s to ensure personal and company objectives were being achieved and any support from coaching given. Daily team briefs for stock and price.