Stephen Frame Email & Phone Number

Working with a variety of business areas to deliver technical solutions including dev ops platforms, cyber security upgrades, sensor monitoring network, cloud migrations and in-life upgrades and updates to existing systems.

London, England, United Kingdom

Managing projects to enhance our service offerings and enable our agents to deliver the best experience possible to our clients.Originally brought in to manage the mobile application software development project my responsibilities increased to manage the software update and rollout, cybersecurity and other smaller pieces of work.

Responsible for defining, developing and documenting system processes and procedures as well as delivering training to end users to improve engagement and increase system usage. Also responsible for defining and driving operational KPI’s and helping the metrics owners make informed decisions on system improvements.

United Kingdom

Software Project Manager responsible for the successful delivery and co-ordination of thesoftware projects and management of their inter-dependencies, including oversight of any risks and issues arising, also responsible for coordinating the effective change and enabling the business to realise projected benefits within any specified project.

Farnborough, Hampshire, United Kingdom

Farnborough, Hampshire, United Kingdom

Bracknell North, Berkshire, United Kingdom

Planning and directing cross-functional team activities at customer sites for the implementation and installation of both new and upgrades to existing equipment. Reporting on projects including any issues, budget and timescale discrepancies

Hedge End

Maritime And Coastguard Agency

Responsible for the implementation of technical projects within ICT. Previously responsible for implementing Internationally Legislated systems with the EU and other international partners through the International Maritime Organisation. Most recently planned and implemented a CESG accredited secure remote connection to the corprate network from remote and sattelite offices and planning and facilitating security testing to assure the network and detail vulnerabilities found.

I was seconded to support the operational emergency responce systems the coastguard officers use in the rescue centres round the country. This role involved general support and maintenance of the systems on a daily basis and also the testing and implementation of new or updated solutions.

Southampton, United Kingdom

Originally employed on a short term contract in a 1st line position involving logging calls from customers, fault diagnosis, application of known fixes and investigation into unknown issues. Promoted to a permanent 2nd line post in february 2003 which involved the more complex faults with more investigation work being conducted at that level. Responsible for the management of 1st line staff which involved, training and development of new skills and involving them with projects and faults beyond their current knowledge to enable them to specialise in their chosen areas.

Swanwick, Hampshire

Employed within the training and development unit as a pseudo pilot in the training simulator, this involved inputting commands as specified by the simulator manager, the air traffic controller or as the exercise specified to simulate air traffic in the UK airspace sectors. I was heavily involved in the design and implementation of the simulations that were run on the simulator, these included civil, military and emergency situations. I also took the opportunity to cross train with the other training simulators in both the Bournemouth training centre and the London Control centre to expand my knowledge and abilities.

Full Stack Web Development Certification, Computer Software Engineering

Hnd, Computing

Standard Grades And Higher Grade Education, Secondary School, Standard Grades And Higher Grades