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Stephen Gaffney Email & Phone Number

Workforce Management Specialist at Meta

Location: Leixlip, County Kildare, Ireland 6 work roles 5 schools

1 work email found @permanenttsb.ie 2 phones found area 610 and 801 LinkedIn matched

✓ Verified May 2026 4 data sources Profile completeness 100%

Current company

Who is Stephen Gaffney? Overview

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Quick answer

Stephen Gaffney is listed as Workforce Management Specialist at Meta, a company with 5 employees, based in Leixlip, County Kildare, Ireland. AeroLeads shows a work email signal at permanenttsb.ie, phone signal with area code 610, 801, and a matched LinkedIn profile for Stephen Gaffney.

Stephen Gaffney previously worked as Workforce Management Analyst at Hootsuite and Pricing Coordinator, Audit/Payment at Db Schenker. Stephen Gaffney holds Tableau Certificate, Analytics from Tableau.

Company email context

Email format at Meta

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{first}.{last}@permanenttsb.ie

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AeroLeads found 1 current-domain work email signal for Stephen Gaffney. Compare company email patterns before reaching out.

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Profile bio

About Stephen Gaffney

I have over nine years of experience in Workforce Management. This includes overseeing all components of a Workforce Management Stategy, such as but not limited to long and short term forecasting, capacity planning, and creating rosters.As a highly motivated and results orientated Analyst, I ensure data is carefully reviewed at all stages of the process to provide a clear insight on a business situation. My 9 years of experience and knowledge in analytics provide the foundation to my eye for detail and problem solving.

Listed skills include Banking, Risk Management, Retail Banking, Loans, and 15 others.

Current workplace

Stephen Gaffney's current company

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Stephen Gaffney work experience

A career timeline built from the work history available for this profile.

Workforce Management Specialist

Current

Workforce Management Analyst

Hootsuite

Vancouver, British Columbia, Canada

Responsible for managing workflows and analyzing workforce efficiency across several channels (email, chat, phone & social) for approximately 100 Customer Support employees globally.
Designed and developed a forecasting tool which provided Customer Support with contact center volume and FTE headcount.
Extract and manipulate data from several sources (Zendesk, Salesforce & Hootsuite) for reporting in Tableau and the Google suite.
Draw valuable insights from data to create actionable items.
Creating and publishing daily, weekly and monthly Customer Support analysis.
Developing custom metrics in Zendesk with the use of their own brand of SQL.

Oct 2017 - May 2022

Pricing Coordinator, Audit/Payment

Db Schenker

Vancouver, Canada Area

Responsibilities include:
Maintain monthly reports of audit and refund activity.
Manage invoicing projects, analyse reports and projections.
Auditing invoices against the service contract rates and enter/update data into the system.
Submit and follow up on rate discrepancy claims with Steamship Lines Log and report discrepancies caused by internal errors.
Update internal system for posting and processing payment requests to accounting daily.

Nov 2016 - Oct 2017

Workforce Management Analyst Assistant Manager

Permanent Tsb

County Dublin, Ireland

Responsibilities included:
Responsible for managing the WFM analysts team for the contact center.
Manipulating, cleansing & processing data using Excel and SQL.
Creating work schedules and forecasting using Workforce Management.
Capacity Planning and maintaining contact center scheduling through Workforce Management.
Responsible for loading, extracting and validation of data.

Aug 2012 - Sep 2016

Technical Support Engineer

Stream Global Services

County Dublin, Ireland

Responsibilities included:
Helping customers with regards to technical issues.
Checking and changing data on accounts.
Troubleshooting hardware issues with customers.
Escalating issues when needed.
Testing network connections and troubleshooting

Aug 2011 - May 2012

Team Lead Of Customer Care

Conduit Global

Ireland

Responsibilities included:
Dealing with customers on a daily basis.
Taking escalations calls
Raising issues with network staff
Communicating with other departments of Tesco Mobile about improvements that could be made.
Capacity Planning

Aug 2008 - Mar 2012

Team & coworkers

Colleagues at Meta

Other employees you can reach at metadownhole.com. View company contacts for 5 employees →

JF

Jeff Fang Colleague at Meta London, England, United Kingdom, United Kingdom View → EC

Emily Chin Colleague at Meta San Francisco Bay Area, United States View → YC

Yurong Chong Colleague at Meta Singapore, Singapore View → AA

Azhar Azhar Hashmi Colleague at Meta Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates View → KM

Ken Murphy Colleague at Meta Columbus, Ohio, United States, United States View → KD

Kheireddine Dz Colleague at Meta Algiers, Algiers, Algeria, Algeria View → KG

Khalil Gibran Colleague at Meta Tunis, Tunisia, Tunisia View → PB

Protick Bhowmick Colleague at Meta Blacksburg, Virginia, United States, United States View → EM

Enzo Moraes Mescall Colleague at Meta New York, New York, United States, United States View → FG

Frankie Geddie Colleague at Meta Seguin, Texas, United States, United States View →

5 education records

Stephen Gaffney education

Tableau Certificate, Analytics

Tableau

Sql Server Certificate

Sql Server Education

Noble Maestro & Shiftrack Certificates

Noble Systems

Fetac Awards In Customer Care And Consultative Selling Techniques, Distinction

Fetac

Ba In Electrical Engineering, Electrical And Electronics Engineering, Lower Merit

Dublin Institute Of Technology

FAQ

Frequently asked questions about Stephen Gaffney

Quick answers generated from the profile data available on this page.

What company does Stephen Gaffney work for?

Stephen Gaffney works for Meta.

What is Stephen Gaffney's role at Meta?

Stephen Gaffney is listed as Workforce Management Specialist at Meta.

What is Stephen Gaffney's email address?

AeroLeads has found 1 work email signal at @permanenttsb.ie for Stephen Gaffney at Meta.

What is Stephen Gaffney's phone number?

AeroLeads has found 2 phone signal(s) with area code 610, 801 for Stephen Gaffney at Meta.

Where is Stephen Gaffney based?

Stephen Gaffney is based in Leixlip, County Kildare, Ireland while working with Meta.

What companies has Stephen Gaffney worked for?

Stephen Gaffney has worked for Meta, Hootsuite, Db Schenker, Permanent Tsb, and Stream Global Services.

Who are Stephen Gaffney's colleagues at Meta?

Stephen Gaffney's colleagues at Meta include Jeff Fang, Emily Chin, Yurong Chong, Azhar Azhar Hashmi, and Ken Murphy.

How can I contact Stephen Gaffney?

You can use AeroLeads to view verified contact signals for Stephen Gaffney at Meta, including work email, phone, and LinkedIn data when available.

What schools did Stephen Gaffney attend?

Stephen Gaffney holds Tableau Certificate, Analytics from Tableau.

What skills is Stephen Gaffney known for?

Stephen Gaffney is listed with skills including Banking, Risk Management, Retail Banking, Loans, Credit Risk, Credit, Business Analysis, and Credit Analysis.

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