Stephen Gaither Email & Phone Number

Flagstaff, Arizona, United States

Flagstaff, Arizona, United States

• Manage the scheduling of 15 – 20 student workers with various availabilities, utilizing “When I Work” software • Provide guidance, training, and mentorship to both student workers and less experienced team members.• Work directly with the NAU student population to educate and assist them with their IT needs• Coordinate communication via Email, MS Teams, Zoom and phone; between various members of the STC and the entire NAU IT Department• Completed Dell Client Foundations course to be able to order replacement parts directly from our Dell Vendor

San Diego, Ca

• Perform diagnostics, installation, replacements, and repair on hardware, software, and networking on university owned equipment, including both Mac’s (Mojave – Big Sur) and PC’s (Windows 7 – Windows 10)• Train clients how to utilize Google Workspace for Education; including Google Drive for Desktop, Gmail, Google Chat, Google Meet and other various Google apps• Train recharge clients on how to utilize Microsoft 365; including One Drive, MS Teams, Outlook (both Desktop client and Web client) and other various Office apps• Created and shared technical documentation with my peers on how to operate on campus during the pandemic, utilizing CDC, state, local and University of California - San Diego guidelines• Experience training students, faculty and staff on how to use video conference apps (e.g. MS Teams, Zoom, Google Meet) and provided IT assistance to them utilizing these same tools• Work with faculty and staff to develop business process to allow them to successfully work remotely/hybrid• Provided training to our IT student workers to not only give them work experience, but to also assisted them in developing customer service skills in an IT setting• Researched and implemented the use of AirTame’s to provide digital signage for the building lobbies that was both easy to manage from both an IT and client perspective and has the ability to scale• Project team lead on creating and implementing new IT solutions for modern conference rooms to be both functional, easy to use and budget friendly; these solutions will be rolled out into our new building on campus

San Diego, Ca

• Experience in Installing, configuring, and maintaining computer workstations, peripherals, scanners, tablets, printers, and BYOD.• Utilized IT ticketing system to accept incoming requests and document progress until request wascomplete; including following up with clients on chronic issues• Diagnose/troubleshoot hardware and software problems, while providing technical informationusing non-technical language• Experience working at a formal IT Helpdesk providing support services to staff, faculty and students via email, phone, IM and in person• Experienced in providing Audio Visual classroom room, conference room and event support for both our 2000 undergraduate students and 300 graduate students

San Marcos. Ca

• Assist university staff and faculty with their technology needs in person and remotely• Utilized phone, email and ticketing systems to provide excellent customer service and establishcredibility and rapport with staff, faculty and students

Bachelors Of Science, Business Administration - Management Information Systems

Activities and Societies: Managment Information Systems Society - President

Associates Of Art, Psychology