Stephen Gaither Email & Phone Number

Flagstaff, Arizona, United States

Flagstaff, Arizona, United States

• Manage the scheduling of 15 – 20 student workers with various availabilities, utilizing “When I Work” software
• Provide guidance, training, and mentorship to both student workers and less experienced team members.
• Work directly with the NAU student population to educate and assist them with their IT needs
• Coordinate communication via Email, MS Teams, Zoom and phone; between various members of the STC and the entire NAU IT Department
• Completed Dell Client Foundations course to be able to order replacement parts directly from our Dell Vendor

San Diego, CA

• Perform diagnostics, installation, replacements, and repair on hardware, software, and networking on university owned equipment, including both Mac’s (Mojave – Big Sur) and PC’s (Windows 7 – Windows 10)
• Train clients how to utilize Google Workspace for Education; including Google Drive for Desktop, Gmail, Google Chat, Google Meet and other various Google apps
• Train recharge clients on how to utilize Microsoft 365; including One Drive, MS Teams, Outlook (both Desktop client and Web client) and other various Office apps
• Created and shared technical documentation with my peers on how to operate on campus during the pandemic, utilizing CDC, state, local and University of California - San Diego guidelines
• Experience training students, faculty and staff on how to use video conference apps (e.g. MS Teams, Zoom, Google Meet) and provided IT assistance to them utilizing these same tools
• Work with faculty and staff to develop business process to allow them to successfully work remotely/hybrid

San Diego, CA

• Experience in Installing, configuring, and maintaining computer workstations, peripherals, scanners, tablets, printers, and BYOD.
• Utilized IT ticketing system to accept incoming requests and document progress until request wascomplete; including following up with clients on chronic issues
• Diagnose/troubleshoot hardware and software problems, while providing technical informationusing non-technical language
• Experience working at a formal IT Helpdesk providing support services to staff, faculty and students via email, phone, IM and in person
• Experienced in providing Audio Visual classroom room, conference room and event support for both our 2000 undergraduate students and 300 graduate students

San Marcos. CA

• Assist university staff and faculty with their technology needs in person and remotely
• Utilized phone, email and ticketing systems to provide excellent customer service and establishcredibility and rapport with staff, faculty and students

Bachelors Of Science, Business Administration - Management Information Systems

Activities and Societies: Managment Information Systems Society - President

Associates Of Art, Psychology