Stephen Galloni Email & Phone Number

Europe

I was awarded a contract for 2019 with Insight Vacations as a Travel Director from my experience with Contiki Holidays as a Trip Manager. Over five seasons, I successfully ran 40+ tours with 1000+ guests in over 16 countries providing excellent customer service. This is proven through my high NPS (92%) and receiving above company average in scores for excellence in the following five fields - customer service, overall management, knowledge, people skills and organisation.

Australia

Gold Coast, Queensland, Australia

• Greet customers and take them on the full sales cycle• Quickly build rapport to educate, promote and sell flooring off the showroomfloor• Manage personal pipeline of customers including builders and designers• Enter customers homes, measure and quote on best suited products• Quote on and win projects in excess of $25,000+• Refer to and create flooring plans, including builders plans• Maintain the showroom, phone calls and emails

Europe

• Plan, negotiate, inform and ensure the smooth running of trips of up to53 travellers around 25+ countries• Execute and deliver a high standard of excellence which is expectedfrom Contiki at all times• Strong time-management and organisational skills day in day out upwardsof 46 days in a row• Manage 53 different personalities to ensure each traveller is having a holiday of a lifetime by providing exceptional customer care• Work closely with many stakeholders including third party suppliers to ensure all involved are satisfied and promoters of Contiki

Engage with potential travellers via phone and email as first point of contact with the brand• Manage a sales pipeline by following up warm leads to ensure every opportunity to convert has taken place through extensive use of CRM and SalesForce• Build rapport with each customer quickly and genuinely to give a positivefirst impression• Ask the correct questions to discover what the customer is desiring andtake action once enough information has been collated• Offer products to suit the customers needs. Build a itinerary and ensure the customer is excited about the prospect of buying• Suggest add on products E.g. Additional trips, flights, pre/post accomodation and travel insurance - one stop shop. Then most importantly, sending through the details and making a time to follow up the quote

• Build strong relationships with key stakeholders of travel consortia toinfluence decision makers to promote our product• Train and promote the full portfolio to travel agents and encourage them tobe an advocate for the brand and actively promote the product to potential customers• Sourcing new, building on solidified relationships plus offer support withinthe trade sector to many levels of management within many differentconsortia• Prepare and execute local store marketing, training days, universityeventsand present to potential customers at trade expos to get emotional buy infrom both the consumer and travel agents• Manage a sales pipeline within the consortia field and follow up to ensureallprospective leads are attended to• Manage my region's budget and ensure the allocated spending is forJul 2012 - Mar 2014generating a positive return on investment