Stephen Garlock Email & Phone Number

Iowa, United States

Diagnoses and resolves technical hardware and software issues supporting over 1,400 full time National Guard users; troubleshoots and resolves problems on customer reported incidents.Responsible for property and supply accountability, scheduling, operational serviceability, equipment preparation checks, and performs routine equipment maintenance. Maintains equipment accountability; performs supply actions, maintains equipment, and instructs users on loaner equipment, assists end users with technical problems.Serves as a technical support specialist on DOD, NGB, and state required automated systems and software programs. Quickly assesses and determines the actual problems and either solves or assigns unresolved requests to appropriate specific functional area. Researches and evaluates problems and provides feedback on problematic trends and patterns in customer related issues. Analyzes equipment demands of requests received on data communications, telecommunications, visual information, and information services requests; makes purchases as required.Manages the organizations equipment warranty or maintenance contracts and processes accordingly.Administers the General Fund Enterprise Business System (GFEBS) and holds purchase authority for organization: Purchase’s over $100K in automation funds and material and supplies annually. Responsible for over 70% of the credit card purchases for the organization. Oversees and manages the statewide Printer Toner Contract; implemented and sourced vendors to secure best pricing and service contracts, maintains positive relationships with vendors.Schedules Repair Shop hours of operation by planning controllable absences with co-workers to ensure shop assets are available to customers.

Maintained accurate automated accounting and reporting systems of accountable property, equipment and components within the organization.Initiated preparation of requisitions, local or credit card purchases of required supplies or materials.Ensured supplies and monies are not wasted through excess accumulation and that items are on hand in sufficient quantities and at the time required.Participated in management studies on the distribution of equipment assets and made recommendations based on detailed analysis.Conducted annual inventories, conducted investigations to determine causes of inventory discrepancies by checking all property records (e.g., purchase orders, surveys, transfers, and other available sources), compiled information necessary for consideration in survey actions relating to losses, damages, or destruction of Government-owned property.Purchased necessary computer systems and components to meet the organizational mission; conducted research, and made vendor contacts to find the best value for each purchase. Coordinated with State / Federal purchasing office to obtain funding for necessary services.Forecasted computer supply needs based on mission requirements. Contacts vendors to arrange services under warranty or maintenance contracts.