Stephen Geraghty Email & Phone Number

Ireland

Limerick, County Limerick, Ireland

ResponsibilitiesManage the support team responsible for supporting large high value clients, by integrating the ICT service model that facilitates high quality support which exceeds our customers’ expectations.Lead the further development of the ICT & IOT support models and consistently look at continuous improvement.Identify knowledge gaps in the team and ensure training (internal and external) is planned and deliveredFoster a learning culture within the team.Establish a clear view of customer needs, simplifying complex issues and developing appropriate solutions for their needs.Ownership & development our Technical Service Desk capability to support IoT business products.Stakeholder communication, project teams, PMO and external partners & vendors.Act as technical escalation point as needed

Limerick, County Limerick, Ireland

Limerick, County Limerick, Ireland

Dublin, County Dublin, Ireland

I am responsible for all network elements in a zone in 2 mobile phone networks (O2 Telefonica and H3Gi). The job role includes troubleshooting issues and the maintenance of the IP based network for these providers to ensure continuous availability to comply with the Commission for Communications Regulation licence termsThis involves troubleshooting complex issues and maintenance of the IP/MPLS/PDH/SDH transmission and BSS network elements I have to resolve issues speedily to ensure network availability so SLA(service level agreements) targets are met I have experience and vendor training on equipment from the following vendors: Ceragon,Siemens,Nokia,Nortel,Eltek,Lucent,Alcatel,Ericsson,Cisco,Huawei,Powerone, Harris Stratex,Kathrein,Cellmax,NECI carry out acceptance and verification of new equipment on the RAN/BSS/transmission networks.

Dundrum, Dublin, Ireland

• I configured services on the Alcatel Lucent network management system (SAM platform) (7750 SR1 SR7 SR12 -command line and GUI) in the BT Core network for PermanentTSB WAN upgrade /rollout (EFM) and developed competency on Inventory Management Systems. • I liaised with Field Engineers to ensure hardware install completed and I built circuit across BT core network to the customer premises. • Configure and troubleshoot Cisco router and Huawei network element and performed QT600 -Circuit Testing. • Troubleshoot QoS and Tacacs configuration issues . • I turned up the service and migrated with the customer which involved liaising with IT representative and resolving faults in a pressurized environment.

I was responsible for a zone in O2 Ireland mobile phone network .I did troubleshooting on issues on all network elements in the zone(PDH,SDH,2G /3G Base Stations ,AC/DC power equipment) across a comprehensive list of vendors.I carried out Acceptance and Verification of new equipment on the RAN/BSS/transmission network ensuring O2 standards achieved I acquired expertise of new and existing technologies such as ATM ,3G and 2G repeaters and provided training to the team through presentations and one-to-one training. I wrote and proof read procedures for ATM ,3G and 2G repeaters I interfaced with customers (subscribers and corporate) to ensure they were informed of the progress of fault resolution .I achieved Extra mile awards recognising my involvement in the resolution of major faults.I was involved in the implementation of an inventory management system (Cramer)

Baggott St.,Dublin 2

I did troubleshooting of hardware and software faults on Nortel Mobile Switching Centre (MSC ), Base Station Controller (BSC) and Transmission equipment.I managed and monitored 3rd party contractors so that all work complied with industry and company standardsI carried out Software and Hardware Upgrades of Nortel MSC.I carried out Acceptance and Verification of new equipment in the switch room.Involved in the complete upgrade of the Esat Digifone core network .Responsible for Power, Batteries, UPS, generator and air conditioning systems.

Blanchardstown,Dublin 15

I carried out software installation of FTX (fault tolerant unix), Vos, HP Unix 10.2.I setup,tested and configured systems.I setup the LANs in overnight diagnostics.I debugged fault tolerant Mini Frame computers to component level.I assisted in the timely achievement of production schedules.I ensured relevant test equipment is maintained and operational at all times.I performed duties in compliance with ISO requirements .I assisted operators in the timely resolution of functional problems.I led a team of technicians in the System Test Area.

Islandeady,Co.Mayo,Ireland

Taught Leaving Certificate Honours Physics

Information Technology Project Management, Level 7 Course

ITPM course covering Prince2, Agile Scrum ,ITIL methodologies and also a Work Based Project to demonstrate implementation of project.

Bachelor'S Degree, Applied Physics And Electronics

Wireshark Network Traffic Analysis, Internet Security

Cisco Certified Network Professional(Ccnp)

4 CCNP Modules Completed in CIT

Bachelor Of Technology (B.Tech.), T216 Module Cisco Certified Network Associate, Distinction

Completed CCNA exam at PFH Technology in Galway after Open University Module