Executive Director of Privatus's largest branch office. Oversee a staff of 10 - including RNs, coordinators, and recruitment. Ensure the daily operations of our office meet the needs of our clientele.

Director of Isabella Visiting Care, Inc. Oversee the growth and development of the LHCSA program including, payroll, billing, IT, recruitment, training, business development, and implementing various policies and procedures.

•Manage and oversaw the New York State Department of Health Licensed Home Health Aide Training Program and ensured the program was in compliance with the State•Oversaw the recruiting, processing, and hiring of home health aide trainees and certified home health aides to ensure they met State requirements to be employed as home health aides, including NYS DOH CHRC fingerprinting & OIG/OMIG/EPLS checks, NYS HCR, and Homeland Security Checks – 250+ hire/placements per month•Continue to meet monthly quotas for new hires•Perform all necessary tasks to ensure the re-approval of our training programs and the approval of additional training programs with the NYS DOH•Perform weekly site visits to various job developers and DOE HHA training schools to speak to potential employees about at Allen Health Care and why they should choose the agency, pay rate structures, and the benefits of associated with the company and the union•Manage 6 satellite offices and 18 employees, ranging from Recruiters to RN Instructors•Continue to improve the graduation rates of our HHATP training classes with the assistance of the RN instructors•Continue to institute cost saving programs for the department in conjunction with the finance department•Developed new recruitment methods to promote the agency, such as referral bonuses, hours worked bonuses, etc.•Conduct weekly new hire Orientations explaining policy and procedure, HIPAA, corporate compliance, HIV Confidentiality, union benefits, etc.•Headed the opening and promotion of the Staten Island Recruitment office•Grew the Staten Island Recruitment office by 33% in the first 4 months•Continued member of the Community Health Care Services Foundation and NYS Health Providers Network

•Ensured that the day to day IT needs of users were met to so that they could functioning properly, at our main office and 6 satellite offices•Added and removed users to Active Directory, User groups, Group Policy, Microsoft Outlook Exchange Admin Center, HHA Exchange, and various other applications•Troubleshoot all hardware problems throughout the company, including desktops, laptops, printers, copiers•Manage Engine Service Desk Plus/Help Desk Support technician•Respond to queries either in person or over the phone•Developed training manuals and trained new users•Maintain daily performance of computer systems•Respond to email messages from managers seeking help, walked them through problem solving issues, and followed up with customers to ensure issue has been resolved•Install, modify, and repair computer hardware and software•Image all computers for new users and install necessary software for use•Clean up computers and run diagnostic programs to resolve problems.•Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), switches, and other various systems and hardware•Install computer peripherals for users•Gain feedback from users about computer usage and determine malfunctions that continue to occur•Handled all purchasing orders for hardware and software•Efficient with Avaya IP Office telephone system, XIMA Chronicall, and Avaya Soft Console

•Manage and oversee the New York State Department of Health Licensed Home Health Aide Training Program (Article 28-E/Section 845-b of NYS Executive Law) and ensure the program is in compliance with the State•Oversee the recruiting, processing, hiring, and orientation of home health aide trainees and certified home health aides to ensure they met State requirements to be employed as home health aides, including NYS DOH fingerprinting, OIG/OMIG/EPLS checks, and Homeland Security Checks – 175 to 250 placements per month•Manage the recruitment and conversion of over 400 aides from our HRA program to our Managed Care Program•Manage 6 satellite offices and 13 employees, ranging from Recruiters to RN Instructors•Improved the graduation rate of students from 47% to 65% and helped retain over 89% of the graduates with the agency for over 1 year – increasing profitability of training program•Managed the Paraprofessional Records department ensuring that our current aide base of 2100 employees met the yearly compliance requirements of the state, including drug screens, tuberculosis tests, and in-services•Instituted cost savings programs which help saved the department’s budget 7%•Developed additional training materials to meet the needs of our contracts, including pediatric, dementia, and hospice training•Currently heading the Lean Six Sigma business management strategy program for my department to recruit and hire better aides and reduce costs – since beginning the program in March, costs have reduced by over $7500•Assumed a duel role as an IT Specilist•Setup new users on company network•Networking experience, software and hardware troubleshooting, software installation/implementation, information/database management•Avaya IP Office experience•Member of the Community Health Care Services Foundation•Knowledge of Joint Commission Standards, Regulations, and Practices•Originally hired as a Compliance Coordinator

•Oversaw daily operations of a multi-million dollar homecare agency, including human resource functionalities, P/L statements, A/R, A/P, sales, cash flow issues, weekly billing, and managed and controlled monthly budgets•Oversaw all functionalities of our Medicaid services and billing•Assessed clients and developed care plans•Managed all marketing functionalities