• Manage user accounts, permissions, and authentication processes, overseeing automated onboarding and offboarding, utilizing Intune and PowerShell scripting for account creation and management.• Administer Linux servers and cloud infrastructure by performing maintenance, installation, configuration, and troubleshooting tasks.• Manage Windows servers and virtual machines using VMware and Hyper-V by performing provisioning, scaling, maintenance, and updates for virtual environments.• Configure routers, switches, firewalls, and VPNs for secure remote access and connectivity while optimizing network performance.• Deploy and update software applications and patches across all systems while maintaining up-to-date software licensing and inventory records.• Manage data storage systems to ensure redundancy by conducting regular backups and developing disaster recovery strategies designed to safeguard data integrity and maintain business continuity.

• Provided support for 200+ employees, addressing hardware, software, and network issues.• Managed user accounts in Active Directory and Office 365, including setup, permissions, and password resets.• Delivered remote support using tools like TeamViewer and Microsoft Teams.• Logged and documented service requests in a ticketing system, escalating issues as needed.• Created documentation for internal knowledge base and trained users on best practices.• Managed IT asset inventory, equipment, and supplies to ensure accurate tracking and availability.• Assisted end-users with excellent customer service, prioritizing requests to meet SLAs.

• Installed and oversaw technology upgrades at insurance agents’ offices.• Tested equipment to ensure proper functionality.• Answered the agent’s questions about the software/hardware.• Solved any problems that arose during the installation.