Stephen Gitonga Email & Phone Number

Nairobi County, Kenya

ERP SYSTEMS SUPPORT NETWORK SUPPORT LIBRARY MANAGEMENT SYSTEMS SUPPORT ICT SUPPORT BACK UP AND RECOVERY

Naivasha, Nakuru, Kenya

Providing technical support for guests and employees, including resolving hardware and software issues and troubleshooting internet connectivity problems.Maintaining the hotel's computer systems and networks, including servers, workstations, and other networked devices.Installing and configuring hardware, software, and systems, as well as performing regular software updates and upgrades.Managing the hotel's internet connectivity, including configuring routers and firewalls, monitoring bandwidth usage, and ensuring the security of the network.Responding to requests for assistance with printing, scanning, and other tasks related to the use of technology in the hotel.Providing training to employees on the use of technology and software, as well as conducting regular training sessions to keep employees up-to-date with new systems and procedures.Documenting problems, resolutions, and changes made to systems and processes, as well as maintaining accurate and up-to-date records of software licenses and other important information.Assisting with the development and implementation of new technology systems, including researching new technologies and making recommendations to management.Maintaining the security of sensitive information and confidential data, including implementing security measures and monitoring for potential threats.Staying current with industry developments and new technologies in order to provide high-quality, cutting-edge support to guests and employees.

Naivasha, Nakuru, Kenya

Troubleshoot and installation of computer hardware and Retail Management System software.Support Microsoft desktop applications and operating systems, including Windows 10, Windows 7 and Ubuntu, and office 2016, 2013, and 2007, Microsoft server 2012 and 2019.Oversee and handle network configuration, Windows Server 2012,Workstations, Networking equipment, email accounts, accounting sun systems 4, and support for the underlying server and desktop infrastructureMonitors and maintains a proper inventory of hardware and software licenses and activities.Keep updated with the latest hotel technology and security risks regularlyTraining and supervising staff on using the company retail management system application.Monitoring and supporting SQL environments.Ensure performance, security, and availability of databasesHandle standard database procedures, such as upgrade, backup, recovery, and migrationMonitoring and supporting windows server 2012 Hyper-V server environments.Responsible for the day-to-day support of all I.T. systems and computer networks throughout the restaurant and supermarket. Additionally, responsible for Information Technology issues,

Nairobi County, Kenya

Manage the daily activities of local and wide area network systems, perform diagnostics, schedule preventative maintenance Responsible for installation, administration, and testing of network servers, operating system software, hubs, routers, switches, and cablingAssist the Senior Network Engineers with developing, monitoring, and implementing network security procedures for safeguarding all networking systemsPerform facility surveys for network communications and recommend the layout and location of network components, equipment, cabling, and wiring.Maintain records of work completed and in progress; and update network documentation to record installations, upgrades, configurationsManage network management programs and prepare network status reports.Available on-call to assist with trouble tickets as neededManage projects and deliver on time with periodic status reports to management