Stephen Glancy Email & Phone Number

• Manage over 2,000 accounts with over 6,000 seats across Football, Basketball, and Baseball totaling over $6 million in revenue• 2022 Football Renewals: led team in percentage of accounts renewed (87.59%), seats renewed (86.96%), and new money (173 seats, $349,745)• 2022 Basketball Renewals: led team in percentage of accounts renewed (87.23%), seats renewed (88.04%), and new money (12 seats, $11,200)• 2022 Baseball Renewals: led team in percentage of accounts renewed (97.16%), seats renewed (94.74%), and new money (24 seats, $17,285)• Provide first-class customer service to season ticket holders, through timely proactive and reactive relationship building strategies, in order to increase loyalty, satisfaction, and retention rate• Responsible for meeting established goals associated with a defined base of existing season ticket holders, including renewals, referrals, add-ons, and upgrades• Develop excellent relationships with accounts and deliver customized communications, programs, and benefits to the Florida Gators fan base

Gainesville, Florida Area

• Athletic Year 2020-2021: led team in total revenue with $675,795• Athletic Year 2019-2020: led team in total revenue with $647,139• Built relationships with current fans and prospects to determine the best ticket plan for their needs• Responsible for accepting and entering customer information for ticket orders into the Archtics Ticketing System• Tracked relationship interactions via the University Athletic Association’s CRM System

Gainesville, Florida Area

• Assisted with overall partnership fulfillment at Football and other Olympic sports• Oversaw on-site activation and served as point of contact at Olympic sporting events• Managed Football corporate hospitality area with 250 average attendees on game day• Supported Football and Basketball radio production including creating weekly formats and drafting live reads• Took a lead role at weekly coaches radio show working with coaches, radio talent, spirit squads, and broadcast location staff• Collaborated with Senior Partner Services Coordinator on the ordering, management, and distribution of partner ticket inventory including over 250 Football season tickets, over 100 Basketball season tickets, and all contracted tickets for Olympic sports• Coordinated on-site activation at Football student ticket pickup with 9 partners• Gathered all POP pieces to be used in recaps for renewal discussions with a seven-figure partner

Gainesville, Florida Area

• Assisted with the development and implementation of marketing strategy and game day promotions at all 21 varsity sports• Job shadowed and aided the Assistant Athletics Director in coordinating meetings, agendas, scheduling, and other daily tasks for 6 months in 2017• Helped in the organization and execution of Jordan Brand partnership launch in December 2017• Spearheaded concourse operations for football student pep rally including leading 30+ student volunteers as well as working with IMG and campus partners Men’s Basketball Project Team- Coordinated and cued all in-game entertainment and on-court presentations including National Anthem performances, honoring special guests, halftime contests, and IMG partnership fulfillment during the 2016-17 and 2017-18 seasons - Created a promotion that led to a student registration increase of 1000+ compared to the previous game and was mentioned in the student newspaper and on SEC Network Men’s Tennis Lead- Ran in-venue experience and coordinated with in-match operations at all 15 matches during the 2017-18 season including NCAA Tournament play- Oversaw $9,500 promotional budget- Set attendance records for season opener (351), single match (627), and season average (322)

Gainesville, Florida Area

• Served as guest service representative and ambassador for the UAA• Answered fan questions, solved problems, and made all fans feel both welcome and comfortable during home baseball games• Provided a championship experience with integrity to all fans

Harrison, Nj

• Supported the Facilities Operations Manager in daily operational tasks at the training facility including facility management and coordination with visiting clubs• Assisted the Director of Operations with daily and match day operational tasks at Red Bull Arena including set up and break down of all areas and ensuring that timing is followed by all parties• Created a guide outlining all training facility operations• Acted as traveling supporters liaison for away match in Philadelphia• Served as game manager for USL match vs. Orlando City B, first match ever to use VAR (instant replay)

Lakewood, Nj

• Served as parking lot supervisor and oversaw seven parking attendants• Collected parking fee from fans and returned appropriate change if necessary• Directed vehicles to appropriate sections of parking lot• Participated in on-field promotions

Gainesville, Florida Area

• Assisted the head coach and director of operations with daily office operations• Entered prospective recruits into Scoutware system• Helped with away game travel planning and logistics• Operated game clock during matches