With over 14 years of experience in operations and project management, I am a Program Operations Manager at Product Care Recycling, a leading organization that provides end-of-life product management solutions across Canada. My role is to oversee the administration, logistics, and operations support for various recycling programs in the province, ensuring quality, compliance, and cost-effectiveness.I excel at building and maintaining strong relationships with processors, haulers, stakeholders, as well as planning and executing projects within budget and timeline. I have a proven track record of identifying and implementing process improvements, leveraging analytical skills, and using CRM tools to enhance customer satisfaction and retention. I am passionate about delivering recycling programs that benefit the environment and the community.