Extensive experience analyzing and defining business processes for technical development. Proven success managing the development, design, coding, debugging, testing, and implementation of new systems and enhancements of both mill and corporate projects. Tier 3 Help Desk Support for both corporate and paper mill customers. Excellent rapport with both internal and external customers. Experience working with international clients.• Worked with global peer teams to design, code, test, debug, and install software and interface modifications to ensure communications and customer satisfaction. • Worked with customer to prioritize and define modifications needed.• Training users on modifications and enhancements in upgrades and projects.• Defined, designed functional requirements for interfacing SAP with MES for pulp and paper customers. • Conducted business analysis and documentation of MES system and process changes needed for a European customer with 5 different paper mills to create a MES system that also included several specific interfaces for each that were required based on each mill’s unique products. This allowed the customer to eliminate redundant legacy systems. • Analyzed the needs of multiple customers to develop requirements and oversee the implementation of MES systems to shop floor interfaces. • Provided consulting and business analysis for customers matching business with technical requirements and defining interfaces required for communication between ERPs and MESs. • Managed customer MES system upgrades.• SQL for database creation, and data modification.