Stephen Glynn Email and Phone Number

Reduced costs of High School one:one program by 40%, saving $80,000 over a four year period.Developed and implemented a Disaster Recovery Plan for IT infrastructure.Created 3 year server replacement schedule to replace all equipment with $0 increase in budget.

Reorganized file server and backup systemCreated IT documentation policiesDecreased cost of external repairs by completing all service in house

Responsible for the management of 5 full time employees and 25 student workersCoordinate and maintain helpdesk operations on multiple sitesResponsible for new computer setups and migrations, computer lab setups, maintaining hardware and software for 1500 desktops, laptops and tablet PC's on campusCoordinate cleaning and maintenance projectsSchedule employees to provide full coverage from 8am-10pm on two sites as well as additional coverage in library Oversee all daily operationsManage a projector/laptop reservation program

Promoted to position in 2007Building and maintaining multiple serversShared responsibility of 50 servers running Microsoft Windows 2003 server, Microsoft windows 2003 Rev.2 servers, Microsoft Windows 2000 server editionDirectly manage a Microsoft Exchange 2007 server, Microsoft Exchange 2000 server as well as campus management systemSolely responsible of the "tablet" notebook program run by Chatham University. Helpdesk staff would assist with service, maintenance and warranty of over 1000 tablet PC's given to every incoming undergraduate student. Partnered with HP using their channel services network to manage and maintain computers

Responsible for support and maintenance of desktops and laptops for all students, faculty, staff and computer lab systemsProvide software support and assistance, hardware diagnostic, replacement and installation for all computers on campusPromoted in February 2007 to Student Work Supervisor; new responsibilities include supervising student worker and work student program, hiring, scheduling and supervising eight to ten students

Responsible for maintaining server and ten Macintosh computers used for writing and editing newspaperResponsible for updating all computers and server software new newest Operating SystemResponsible for routine maintenance of all computers