Stephen Goh Email & Phone Number

Singapore

Singapore

Singapore

Provides career interventions, career development strategy, counselling, coaching, impactful job search techniques, labor market information, and referral to prepare jobseekers for sustainable employment. Engaging employers to understand their talent needs, capabilities assessments, and optimize their talent strategy needs.

United States

A visionary in the art of possibilities, I lead the APAC Customer Success organization to consult and inspire business and technology leaders to achieve clarity in the innovation and acceleration of their Digital Workforce Transformation. Advise businesses in formulating their Automation Operation Models and roadmaps and future-proofed their organization capabilities in the Future of Works. APAC leadership development mentor and career coach.Increase Customer Satisfaction by 32%, Net Promoter Score by 27%, Annual Recurring Revenue by 137%. Secure the Smart Nation's Human-Machine Collaboration consultancy engagement at IMDA

Singapore

Conduct the modernization of IT & OT organization design, training, development, and operations management. Direct strategic guidance to CEO, executive team, and the board members in digital transformation, business continuity, regulatory compliances, cybersecurity, risk, ERP standardization, and emerging technology investments.Improve operations excellence by 34% and elevated SLA from below 80% to 99.7%. Exceed $1M year-on-year annualized cost savings. Stabilized staff turnover from more than 50% to less than 10% and reduced headcounts by 35%.In twelve months, operationalize Security Operation Center. Raise CSA’s cyber rating from unacceptable to best-in-class. Secure ISO27001and EMA operations certification for the TuasSpring Power Plant. Transform HR onboarding process from +10 days to Just-in-Time.

London, England, United Kingdom

World Vision is a Christian relief, development and advocacy organization dedicated to working with children, families, and communities to overcome poverty and injustice. Lead the IT organization design, training and development to raise the capabilities maturity (CMM) development across Middle-East-Africa (Collaborations & Global Messaging), Latin America (Networking and SatCom), Pacific (Service Desk & End-User Device), and America (Datacenter) and Asia (IT Infrastructure). Implement ITIL across Help Desk, Technical Management, Application Management, three global Datacenters, and two thousand two hundred global devices with management and performance visibility of Asset, Incident, Problem, Change, and Release Management. Participate in field operations across Africa, Eastern Europe, Latin America, and Indo-China. Reduce Time to Response from 100 days to 3 days. Cost savings of U$2.8M year-on-year through global strategic vendor partnership. Innovate zero-touch deployment of cloud infrastructure services to more than 230 remote sites.

Singapore

Recipient of the 2012 Operations Excellence Award. 2013 Asian Banking Innovation Award.Led Change-the-Bank program in a COO office, a thought leader of the Innovation Office under the CEO's office, and served as a senior assessor, mentor, and trainer of the Management Associate Leadership Program under the Chief Talent Officer.Direct the Target Operating Model, tracked the transformation roadmap, and reviewed the progress with the group COO, CIO, CTO, and CEO.Concurrently, I facilitate the development of the next-generation digital banking capabilities in mobile payment, banking experience, API, and Blockchain through the Innovation Office.Successfully demonstrate early-stage private blockchain proof of concepts in smart contracts, virtual banking, and payment gateway.Represent DBS in speaking engagements about Banking Innovation and Customer Experience.Raise $20K CRS for youth at-risk families. Received the highest employee engagement ratings every year. Cost savings of SGD3M, reduce risks from 3% to 0.03%, and performance improvement of 150% across banking operations.

United States

Recipient of the Chairman/CEO Impact Award, and CIO Award (twice).Place on the leadership fast-track program for the top 2% of leaders.North-Asia Head of Business-IT Relationship Management, concurrently Asia-Pacific-Japan Director of IT Governance.Direct IT and champion the use of business process transformation and technology innovation as a competitive assets in performance management, innovation, and operations. Lead the High-Potential Leadership program.Achieve Day-1 business continuity of Pfizer acquisitionDirector of Digital Innovation Provide technology advisory to CEO's Office on digital media investmentsCo-create digital innovations in Business Intelligence, Customer Experience, and b2b.Increase ROC brand equity by 15-points.Grow Korea's net trade sales by 30%. Head of Compliance and Information SecurityAccountable for all 45 entities; local and global regulatory compliance in IT operation, security, financial (SOX), and healthcare (FDA) systems.Exceed global benchmark of 75% with a 100% audit rating.Turn around a non-compliance acquisition for SEC listing in 60 days.Director of Strategic Architecture and TechnologyDirector of Infrastructure Products and ServicesEngage with global IT functions in developing standards, policies, and operating procedures. ITIL champion and Lean Process council member.Transform SAP operation to perform non-stop production run at 70% cost reduction while raising Value-of-Production by US$150M. Develop a virtual SAP instance that reduced the deployment time by 18 months and brought forward the tax savings by $15M and cost avoidance of $1.8M.Virtualize APJ Datacenter that released 70% of the computing capacity and saved $1.5M. Optimize RTO from 5 to 3 days and reduce annual DRC cost by 75%.

Singapore

CEO Office, Senior Business Development Manager (Starhub Pte Ltd) Corporate strategy development and special projects.Senior Business Development Manager (Cisco Systems) Develop the optical network professional services business. Led the China services sales strategy and was awarded 8000 Cisco shares.

United States

Recipient of the AT&T President Award Place on career fast track and concurrently lead the HR regional employee engagement program.Regional General Manager Direct the $200M IT outsourcing and professional services business.Regional Director of Client Business ManagementManage the client relationships and service delivery to key accounts in finance, healthcare, chemical, manufacturing, and transportation sectors.Exceeded 15% revenue growth target and achieved 4.5/5 rating in customer satisfaction survey.Led the private cloud innovation solution that reduced JP Morgan regional IT operating cost by 50% and grew AT&T business from $3M to $15M in the midst of client’s mandate to reduce IT spend by 30%. In four months, establish Indonesia consulting practice and secure $2M worth of new businesses.Project Manager and Service Delivery ManagerResponsible for project management and service delivery of network services to customersEstablish and direct the $10M alliance and third-party maintenance programs.Technology and Operation ManagerCenter Manager of the Asia-Pacific Global Management Center.Direct the Center, hired the team and established OAM&P (ITSM). Centre became the first Global NOC to achieve ISO9000.Solution Architect of the $80M Asia-Pacific-Middle-East IT infrastructure project, and the $50M Korea Data Network consultancy project.

France

Lead the development of the outsourcing business in non-airline and hospitality industries.Transform the Frankfurt International Airport passenger check-in experience and flow rate by more than three times.

Recipient of the Datacraft's MD Award.Head of customer services and responsible for all DCA pre-sales and post-sales revenue targets. Concurrently, head of South Asia Marketing. Successfully build and operate the largest Asia-Pacific US$5M Travel Reservation Systems for Abacus Travel. Included in this project delivery are the US Datacenter, Singapore 7 by 24 command center, and the airlines’ partners’ network.