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An Inspiring Coach, and Business Technology LeaderThe Inspiring CoachHidden deep in the inner recesses of your deepest self is a beautiful and creative person seeking a greater purpose for life, career, relationship, business, and society. Whether in business consulting, leadership mentoring, life coaching, or career coaching, there is one thing that is so precious and in common; your value-DNA, uniquely designed and imprinted to bring you success and true happiness. Many successful leaders and organizations are absolutely sure of their purposes and pursue their value-DNA; Nelson Mandel, Mother Teresa, Johnson & Johnson, and Apple Computer are names we immediately connect with positively as leaders whose purposes are larger than life.You have multiple talents, you have positive intentions, you will make the best choices, and you are okay. My passion is to help you unlock your value and unleashes success in your journey. When you are great, you are a loving leader at home, an optimistic business leader, a confident manager at work, and a selfless captain at play.I help many individuals and organizations dream big and become highly valued. Let's make great dreams and live out our purposes.The Business-Technology LeaderAn accomplished global Business Technology leader with a track record of creating high-impact digital outcomes for Business and IT at Fortune 500 organizations and public sectors. A trusted advisor that leads teams to build deep customer relationships and establishes collaborative partnerships.With expertise in corporate strategy, technology strategy, value realization, and change management, I help organizations and clients navigate challenges, develop next-generation operating models, and harness data, digital, automation, process improvement, design thinking, and managed services to deliver digital agendas, accelerate business performance, and innovation breakthroughs.#trusted_advisor #career_coach #value #coach #mentor #trainer #leader #leadership #transitions #journey #clarity #confidence #momentum #breakthrough #navigation #psychometric #ccpn #Trusted_Value_Advisor #C_level #digital_transformation #customer_journey #customer_experience #innovation #strategy #organization_development #business #technology #IT_leader #technology_advisory #automation #automation_operating_model #operations #target_operating_model #design_thinking #innovation #OGSM #ITSM #GRC #consultant #deep_tech #AI #analytics #Deep_Learning #Cognitive_Neural_Networking #Robotic_Process_Automation #Blockchain
The Salvation Army Singapore
View- Website:
- salvationarmy.org.sg
- Employees:
- 50
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Executive DirectorThe Salvation Army SingaporeSingapore
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Head CoachSamh Feb 2023 - PresentSingapore -
Senior Career CoachWorkforce Singapore Oct 2020 - Dec 2022SingaporeProvides career interventions, career development strategy, counselling, coaching, impactful job search techniques, labor market information, and referral to prepare jobseekers for sustainable employment. Engaging employers to understand their talent needs, capabilities assessments, and optimize their talent strategy needs. -
Regional Vice President Customer Success And Director Of Business ConsultingUipath 2018 - 2020United StatesA visionary in the art of possibilities, I lead the APAC Customer Success organization to consult and inspire business and technology leaders to achieve clarity in the innovation and acceleration of their Digital Workforce Transformation. Advise businesses in formulating their Automation Operation Models and roadmaps and future-proofed their organization capabilities in the Future of Works. APAC leadership development mentor and career coach.Increase Customer Satisfaction by 32%, Net Promoter Score by 27%, Annual Recurring Revenue by 137%. Secure the Smart Nation's Human-Machine Collaboration consultancy engagement at IMDA -
Senior Vice President Group Head Of ItHyflux Ltd 2015 - 2017SingaporeConduct the modernization of IT & OT organization design, training, development, and operations management. Direct strategic guidance to CEO, executive team, and the board members in digital transformation, business continuity, regulatory compliances, cybersecurity, risk, ERP standardization, and emerging technology investments.Improve operations excellence by 34% and elevated SLA from below 80% to 99.7%. Exceed $1M year-on-year annualized cost savings. Stabilized staff turnover from more than 50% to less than 10% and reduced headcounts by 35%.In twelve months, operationalize Security Operation Center. Raise CSA’s cyber rating from unacceptable to best-in-class. Secure ISO27001and EMA operations certification for the TuasSpring Power Plant. Transform HR onboarding process from +10 days to Just-in-Time. -
Chief Technology OfficerWorld Vision Nov 2013 - Oct 2015London, England, United KingdomWorld Vision is a Christian relief, development and advocacy organization dedicated to working with children, families, and communities to overcome poverty and injustice. Lead the IT organization design, training and development to raise the capabilities maturity (CMM) development across Middle-East-Africa (Collaborations & Global Messaging), Latin America (Networking and SatCom), Pacific (Service Desk & End-User Device), and America (Datacenter) and Asia (IT Infrastructure). Implement ITIL across Help Desk, Technical Management, Application Management, three global Datacenters, and two thousand two hundred global devices with management and performance visibility of Asset, Incident, Problem, Change, and Release Management. Participate in field operations across Africa, Eastern Europe, Latin America, and Indo-China. Reduce Time to Response from 100 days to 3 days. Cost savings of U$2.8M year-on-year through global strategic vendor partnership. Innovate zero-touch deployment of cloud infrastructure services to more than 230 remote sites. -
Senior Vice President Consumer Banking Operations & Innovation OfficeDbs Bank Jul 2010 - Oct 2013SingaporeRecipient of the 2012 Operations Excellence Award. 2013 Asian Banking Innovation Award.Led Change-the-Bank program in a COO office, a thought leader of the Innovation Office under the CEO's office, and served as a senior assessor, mentor, and trainer of the Management Associate Leadership Program under the Chief Talent Officer.Direct the Target Operating Model, tracked the transformation roadmap, and reviewed the progress with the group COO, CIO, CTO, and CEO.Concurrently, I facilitate the development of the next-generation digital banking capabilities in mobile payment, banking experience, API, and Blockchain through the Innovation Office.Successfully demonstrate early-stage private blockchain proof of concepts in smart contracts, virtual banking, and payment gateway.Represent DBS in speaking engagements about Banking Innovation and Customer Experience.Raise $20K CRS for youth at-risk families. Received the highest employee engagement ratings every year. Cost savings of SGD3M, reduce risks from 3% to 0.03%, and performance improvement of 150% across banking operations. -
Regional Information Technology And Information Management DirectorJohnson & Johnson Jan 2002 - Jul 2010United StatesRecipient of the Chairman/CEO Impact Award, and CIO Award (twice).Place on the leadership fast-track program for the top 2% of leaders.North-Asia Head of Business-IT Relationship Management, concurrently Asia-Pacific-Japan Director of IT Governance.Direct IT and champion the use of business process transformation and technology innovation as a competitive assets in performance management, innovation, and operations. Lead the High-Potential Leadership program.Achieve Day-1 business continuity of Pfizer acquisitionDirector of Digital Innovation Provide technology advisory to CEO's Office on digital media investmentsCo-create digital innovations in Business Intelligence, Customer Experience, and b2b.Increase ROC brand equity by 15-points.Grow Korea's net trade sales by 30%. Head of Compliance and Information SecurityAccountable for all 45 entities; local and global regulatory compliance in IT operation, security, financial (SOX), and healthcare (FDA) systems.Exceed global benchmark of 75% with a 100% audit rating.Turn around a non-compliance acquisition for SEC listing in 60 days.Director of Strategic Architecture and TechnologyDirector of Infrastructure Products and ServicesEngage with global IT functions in developing standards, policies, and operating procedures. ITIL champion and Lean Process council member.Transform SAP operation to perform non-stop production run at 70% cost reduction while raising Value-of-Production by US$150M. Develop a virtual SAP instance that reduced the deployment time by 18 months and brought forward the tax savings by $15M and cost avoidance of $1.8M.Virtualize APJ Datacenter that released 70% of the computing capacity and saved $1.5M. Optimize RTO from 5 to 3 days and reduce annual DRC cost by 75%. -
Senior Manager Business DevelopmentCisco Systems And Starhub 2001 - 2002SingaporeCEO Office, Senior Business Development Manager (Starhub Pte Ltd) Corporate strategy development and special projects.Senior Business Development Manager (Cisco Systems) Develop the optical network professional services business. Led the China services sales strategy and was awarded 8000 Cisco shares.
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Regional General Manager - Asia-Pacific-JapanAt&T Asia Pacific 1993 - 2001United StatesRecipient of the AT&T President Award Place on career fast track and concurrently lead the HR regional employee engagement program.Regional General Manager Direct the $200M IT outsourcing and professional services business.Regional Director of Client Business ManagementManage the client relationships and service delivery to key accounts in finance, healthcare, chemical, manufacturing, and transportation sectors.Exceeded 15% revenue growth target and achieved 4.5/5 rating in customer satisfaction survey.Led the private cloud innovation solution that reduced JP Morgan regional IT operating cost by 50% and grew AT&T business from $3M to $15M in the midst of client’s mandate to reduce IT spend by 30%. In four months, establish Indonesia consulting practice and secure $2M worth of new businesses.Project Manager and Service Delivery ManagerResponsible for project management and service delivery of network services to customersEstablish and direct the $10M alliance and third-party maintenance programs.Technology and Operation ManagerCenter Manager of the Asia-Pacific Global Management Center.Direct the Center, hired the team and established OAM&P (ITSM). Centre became the first Global NOC to achieve ISO9000.Solution Architect of the $80M Asia-Pacific-Middle-East IT infrastructure project, and the $50M Korea Data Network consultancy project. -
Regional Program ManagerSita International 1991 - 1992FranceLead the development of the outsourcing business in non-airline and hospitality industries.Transform the Frankfurt International Airport passenger check-in experience and flow rate by more than three times. -
Customer Service And Marketing ManagerDatacraft Asia 1988 - 1991Recipient of the Datacraft's MD Award.Head of customer services and responsible for all DCA pre-sales and post-sales revenue targets. Concurrently, head of South Asia Marketing. Successfully build and operate the largest Asia-Pacific US$5M Travel Reservation Systems for Abacus Travel. Included in this project delivery are the US Datacenter, Singapore 7 by 24 command center, and the airlines’ partners’ network.
Stephen Goh Skills
Frequently Asked Questions about Stephen Goh
What company does Stephen Goh work for?
Stephen Goh works for The Salvation Army Singapore
What is Stephen Goh's role at the current company?
Stephen Goh's current role is Executive Director.
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Stephen Goh's email address is st****@****ail.com
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Stephen Goh's direct phone number is +65687*****
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Stephen Goh has skills like Outsourcing, Program Management, Vendor Management, Change Management, Strategic Planning, Service Delivery, Management, Business Strategy, Process Improvement, Risk Management, Product Development, Leadership.
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Stephen Goh
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