Stephen Goode Email and Phone Number
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Advisory Services Consultant, Senior ITSM Solution Consultant, Business Analyst and Technical Team Lead with a focus on IT Service Management for the last 30+ years. I have worked on multiple applications associated to IT Service Management and am very familiar with all ITIL v3 processes. (ITIL v3 Foundation certified)I have worked across multiple industries, including automotive, insurance, financial, and healthcare.I have worked as a Advisory Services Consultant, BPC, Senior Technical Team Lead, Senior ITSM Solution Architect and Business Analyst for the past 29 years. I have lead large development teams on a variety of ITSM enterprise wide development projects. I have also been a senior leader (architect, consultant and team lead) in all phases associated with Strategic Outsourcing Delivery of ITSM products . This includes pre-sales, transitions, steady state, and large development and upgrade projects associated with the BMC Remedy ITSM Tool Suite and the SCCD tool with a current focus on Service Request Catalog. I have also have played a lead role in projects associated with the strategic direction for my organization within SO My strongest skills are leadership, solving complex problems, and having the ability tocommunicate to Executives, Managers, and Customers, but also have a very strong technicalbackground.Core Competencies* IT Service Management* ITIL v3 (ITIL v3 Foundation certified)* ITSM Process Analysis (BPC)* Software Engineering* Leadership* Solving Complex Problems* Strategic Outsourcing* Transition and Transformation* Solution Architecture* Advisory ServicesTechnology Summary Technologies Jython XML XSLT UML Web Services SOA Java Script ITSM Products ServiceNow (CIS and CSA Certified) BMC Remedy (6+ years) IBM Maximo (4+ years) Tivoli Service Desk Tools Rational Team Concert Rational Software Architect
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Servicenow Solutions - Advisory Services ConsultantCdw Mar 2017 - PresentVernon Hills, Il, Us
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Senior Itsm Solution Consultant And Technical LeadInternational Business Machines Jan 2007 - Dec 2016Armonk, New York, Ny, UsSenior ITSM Solution Consultant and Technical Team Lead who has led multi-functional and cross-divisional teams (onshore and offshore) on large and highly complex projects through all phases of the development lifecycle. Have provided technical direction and leadership in the implementation of ITSM products across many industries (Financial, Insurance, Automotive and others) in all phases of deployment (Pre Sales, Transition, and Steady State). My decisions have significantly impacted corporate financial performance, schedules and customer satisfaction. Recognized externally by customers and internally by the technical community as a technical leader or expert in ITSM applications.* Key leader/problem solver brought in by management to help increase customer satisfaction, increase productivity and implement best practices.* Requested by customers and executives for my leadership, integrity and architecture expertise for complex, large scale implementations of ITSM applications.* Participated in defining organization strategy and defined services for ITSM applications.* Interact and collaborate with customers, peers, executive management, vendors and subcontractors to reach common agreements on a daily basis.* Led major technical upgrades and implementations for several accounts using the BMC Remedy ITSM suite of applications. Key architectural decisions led to on – time deliveries. * Led implementation of IBM Maximo Service Catalogs (Technical and Business) for several different customers.* Fully competent in SEI Level 3, using Agile Methodologies. -
Advisory Itsm Solution Consultant And Technical LeadInternational Business Machines Aug 2003 - Jan 2007Armonk, New York, Ny, UsAdvisory ITSM Solution Consultant and Technical Lead who led multiple development teams on large and highlycomplex projects through all phases of the development lifecycle.● Lead solution architect for the GTS Outsourcing ITSM suite of applications (developed within ourorganization) that oversaw all components of the application (including Service Desk, Incident, Problem,Asset and Change Management components).
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Advisory Itsm Business System AnalystInternational Business Machines Aug 2001 - Aug 2003Armonk, New York, Ny, UsAdvisory ITSM Business System Analyst (Service Line Owner) for the Incident and Problem components of the GTS Outsourcing ITSM suite of applications.Responsible for gathering all new requirements (Business and Technical) for the Incident and Problem components of the e-ESM suite of applications.
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Itsm Development Team Lead In Professional Services For TivoliIbm 1998 - 2000Armonk, New York, Ny, UsProfessional Services - Development Team LeadWorked for many different customers in Professional Services consulting and customizationsto the Software Artistry Product Suite. Was a programmer, designer and team lead for manydifferent projects.
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Itsm Development Team Lead In Professional Services For Software ArtistrySoftware Artistry 1996 - 1998Professional Services - Development Team LeadWorked for many different customers in Professional Services consulting and customizationsto the Software Artistry Product Suite. Was a programmer, designer and team lead for manydifferent projects.
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Independent Contractor For Software Artistry Professional Services OrganizationSelf Employed 1991 - 1995As an independent contactor, worked for many different customers in Professional Services consulting and customizations to the Software Artistry Product Suite. Was a programmer and designer for many different projects.
Stephen Goode Skills
Stephen Goode Education Details
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Central Michigan UniversityComputer Science
Frequently Asked Questions about Stephen Goode
What company does Stephen Goode work for?
Stephen Goode works for Cdw
What is Stephen Goode's role at the current company?
Stephen Goode's current role is ServiceNow Solutions - Advisory Services Consultant at CDW.
What is Stephen Goode's email address?
Stephen Goode's email address is sm****@****ail.com
What is Stephen Goode's direct phone number?
Stephen Goode's direct phone number is +173455*****
What schools did Stephen Goode attend?
Stephen Goode attended Central Michigan University.
What skills is Stephen Goode known for?
Stephen Goode has skills like Itil, Integration, Enterprise Architecture, It Service Management, Enterprise Software, Requirements Analysis, Software Development, Software Project Management, Cloud Computing, Service Delivery, It Strategy, Service Catalog.
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