-Providing comprehensive clerical and administrative support asnecessary.-Executing annual Performance Management and Development-System (PMDS) obligations, encompassing role profiling, mid-yearevaluations, and year-end assessments.-Adhering to guidelines and procedures regarding flexible workschedules.-Conducting performance management appraisals to pinpointstrengths and areas for improvement.-Collaborating with the HR personnel of the ETBs to ensure theypossess the requisite access for their duties.-Handling system configuration requests on behalf of the HRpersonnel of the ETBs to equip them with essential tools forefficient work.-Playing a vital role by facilitating salary adjustments and validatingdata in coordination with the payroll department.-Maintaining a high standard of work within the quality assuranceteam to align with the organization's culture of excellence.

• Provide customers with positive and efficient service• Being the first point of contact to handle customer queries• Responding professionally to inbound calls in line with callschedule• Documenting reasons for calls and steps taken to resolve queries• Investigating cases to determine how to resolve concerns in linewith customer service policies• Compose accurate and eloquent responses to customer emails• Manage numerous coordinated tasks• Always look to meet or exceed my performance targets.• Communicate regularly and effectively with my team

• Building effective working relationships across company.• Providing excellence in customer service advising clients on suitable purchases.• Trusted staff member opening/closing store.• Adhering to strict Health & Safety regulations.• Training new staff.• Dealing with customer complaints in an efficient manner while retaining customer loyalty.• Resolving any issues arising including customer complaints.• I work shift patterns including weekends, late nights and early mornings.