• Mentored a product team and accountable for the training, performance, and motivation of 5 direct reports.• Active participant is recruiting, screening, interviewing and hiring new product managers, product owners and software development management talent. • Primary lead on KAR Global’s largest enterprise level initiative spanning 5 different business units and 11 development teams which is used by all online customers today. • Single-handedly developed a product focused 90 onboarding plan that is used by Human Resources today.• Was the gate keeper for all the product financials for the entire business unit and worked directly with Finance to closely managed new product budget request, budget change requests and budget closures. • Built product launch business cases to clarify product value, KPI's, budget ask, and provide forecasted timeframes.• Integral product leader in pivoting the technology roadmap (due to Covid-19) and realizing the 2-year KAR Global's digital transformation vision within about 5 months.• Aligned multiple software platforms under a common program management framework. The result was improved operational workflow, better alignment of data, and improved user experience.• Traveled monthly to meet in person with important customers and internal auction site employees to better understand the needs of both internal and external customers.

• Product team leader, with 3 direct reports, fully accountable for all software and hardware progress, updates, quality and training used to sell 2.2 million vehicles annually across 73 auction sites in Canada, Mexico and the U.S.• Prioritized and directed feature requests in close collaboration with engineering and commercial account managers.• Significantly reduced churn and increased predictability while being directly responsible for the prioritization of epic and feature backlogs for 7 different scrum teams.• Focused incessantly on creating and driving internal and external awareness of product roadmap, strategy, and vision for all products across the Physical Auction.• Contributing member of team that executed the planning, development, training and roll out of the new company-wide ADESA Simulcast product.• Created new product launch materials and method material that ensures the development teams have a complete understanding What they are working on, Why they are doing it, Who it affects, and the measures of success.• Led the definition and development modernizing the legacy core auction system to a modern web-based platform.• Built and presented business cases for large epic and initiative sized projects to executives in order to receive resource approval and project funding.• Responsible for the training, productivity and mentoring of 3 product team direct reports

• Work with a team responsible for managing the Oracle Communications Diameter Signaling Router (DSR) product line in Oracle’s Communications Global Business Unit• Manage the DSR roadmap, internal plan of record (POR), and feature content/commitment tools• Oversee updates, progress, and any changes made to the DSR releases and their documentation• Directed tool and process implementation projects improving the company’s business awareness, business management, and business analysis capabilities aiding strategic clarity, focus, and objective execution. • Coordinate with cross-functional teams in order to manage and resolve challenges for new and existing DSR releases with various internal organizations including; Finance, Engineering, Sales, Marketing, Product Development, Operations• Manage in-life DSR product performance: sales, margin, churn, efficiency, conducting extensive numerical analysis using company data.• Prioritized and directed feature requests and cost reduction initiatives to improve market penetration.• Work with global sales teams to provide a bi-weekly DSR Sales Dashboard includes; current sales status, forecast opportunities, customer concerns, challenges, and solutions• Educate global sales team and customers on new feature content through development and presentation of Product Vision, Roadmap, and Product Usecase Value collateral.• Communicated and presented timely solutions to global customers: AT&T, Sprint, MTS, Softbank, Telefonica, etc.• Product lead, in a cross-functional team, that creates the annual 3 year strategic plan. Delivered key elements of the plan including Product Roadmap, Market Sizing and Segmentation, Market Trends, Target Customers and Regions, Competitive Landscape Analysis, and Revenue Opportunity.

• Worked as an FP&A Financial Analyist and turned financial data into decision-supporting information to Chief and VP level executives.• Analyzed financial data and responsible for understanding financial results and forecasting future results based on current decisions• Compiled monthly budgeting, forecasting, variance analysis, management reporting, and business case models to Chief and VP level executives• Improved controllable forecasting margin of error to within 2% while managing $95 million• Played an integral role in the monthly close process• Worked closely with key product management, operations, marketing, and R&D management in annual POR and departmental budget creation• Helped properly allocate the right amount of resources needed for policy programs and releases with the CTO and AVPs from R&D and PLM; includes proper amount of resources, type of resources, and location of recources with cost breakdown• Created budget and purchasing plan for all capital expenditures needed in order to develop and test products and releases• Provided multiple cost analysis of facility and lab expansions needed to the CTO in order to develope an employee ramp up and facility expansion plan in multiple locations

• Consulted with COO on product supply, demand, balance sheet, sales plans, pricing, and budget• Experienced in creating financial/sales plans, project valuation and prioritization, price analysis and reporting, and management reporting• Responsible for being the primary VoIP product manager in understanding how the different VoIP boxes function• Created a manual for how to configure, troubleshoot, sale, and bill for 3 different VoIP boxes• Trained technicians and customer service representatives in 9 different offices on VoIP box installation, configuration, and troubleshooting• Developed a sales plan and strategies and commission rates with Satton Marketing executives and sales team• Brought VoIP phones from ground zero to a successful product• Wrote all technical requirements for product which includes a 130 page installation guide.• Created all product marketing collateral for VoIP product and directed all marketing activities.

• Started off as salesman but was instructed by boss to create customer service branch due to extraordinary problem solving skills• Improved sales 10% by up-selling existing customers. Decrease response time by 65%, developed a system which increased customer retention by 30% • Repaired computer programs, settings and viruses