Stephen Gregory

Stephen Gregory Email and Phone Number

Admissions and Clearing Officer @ University College Birmingham
Fulwood, GB
Stephen Gregory's Location
Birmingham, England, United Kingdom, United Kingdom
About Stephen Gregory

~I am an Aviation and Hospitality Enthusiast with Six years of experience in airport operations and coordination with various stakeholders across the organisation. ~Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.~Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conduct, and diversity initiatives and investigates and responds to employee relations issues promptly.~ Communicate with the manager concerning any problems or issues.Schedules and conducts shift meetings.~Assists in payroll administration, completes shift paperwork and performs other administrative functions.

Stephen Gregory's Current Company Details
University College Birmingham

University College Birmingham

View
Admissions and Clearing Officer
Fulwood, GB
Website:
ucb.ac.uk
Employees:
1275
Stephen Gregory Work Experience Details
  • University College Birmingham
    Admissions And Clearing Officer
    University College Birmingham
    Fulwood, Gb
  • University College Birmingham
    Admissions And Clearing Officer
    University College Birmingham Aug 2024 - Present
    United Kingdom
    - Oversee the processing of admissions applications, including verification, evaluation, and communication with applicants.- Manage the clearing process, including coordinating with academic departments, handling queries, and facilitating offers to prospective students.Provide expert advice and guidance to prospective students, parents, and educational agents regarding admissions procedures and entry requirements.- Collaborate with internal teams to ensure the accurate and timely updating of admissions data and systems.- Contribute to the development and implementation of admission strategies and policies.Monitor and analyze admissions data to identify trends and provide reports to senior management.
  • University College Birmingham
    Hr Ambassador
    University College Birmingham Mar 2024 - Present
    United Kingdom
    As an HR Ambassador at University College Birmingham, I serve as a vital liaison between the university community and the Human Resources department. My role involves advocating for employee needs, supporting HR initiatives, and fostering a positive and inclusive workplace culture. Key responsibilities include:Assisting in the development and implementation of HR policies and programs.Providing guidance and support to staff and faculty on HR-related matters.Facilitating communication between employees and HR to address concerns and resolve issues.Promoting best practices in recruitment, retention, and employee engagement.Organizing and leading training sessions and workshops to enhance employee skills and knowledge.My focus is on creating a supportive environment that aligns with the university’s values and goals, ensuring that all members of the UCB community can thrive both professionally and personally.
  • University College Birmingham
    Student Ambassador
    University College Birmingham Feb 2024 - Present
    Birmingham, England, United Kingdom
    As a Student Ambassador at University College Birmingham, I represent and promote the university to prospective students, parents, and stakeholders. My role involves:Assisting with campus tours, open days, and recruitment events to provide an authentic student perspective.Sharing personal experiences and insights about university life, academic programs, and student services.Supporting outreach and engagement initiatives to attract and retain students.Collaborating with university staff and faculty to enhance the student experience and address prospective students’ inquiries.Contributing to the development of promotional materials and social media content.In this role, I am dedicated to showcasing the university's strengths and fostering a welcoming environment for new and prospective students.
  • University College Birmingham
    Msc Aviation Management
    University College Birmingham Jan 2024 - Present
    Birmingham, England, United Kingdom
    Being a full-time Master’s student at University College Birmingham (UCB) studying Aviation Management offers a dynamic and enriching experience. The program is designed to provide in-depth knowledge of the aviation industry, combining theoretical insights with practical applications. As a student, you engage in a variety of modules that cover areas such as airport operations, airline management, and aviation law. The curriculum is delivered by industry professionals and includes opportunities for networking, internships, and real-world projects, which are invaluable for understanding the complexities of the global aviation sector.In addition to academic responsibilities, serving as a senior student ambassador at UCB adds another layer of fulfillment and challenge. In this role, you represent the university at various events, support prospective students during open days, and share your experiences to help them make informed decisions. Being a senior student ambassador not only enhances your leadership and communication skills but also allows you to contribute to the student community in a meaningful way.Furthermore, being part of the admissions and clearing team provides a unique perspective on the university's operations. During peak periods, you assist with processing applications, guiding prospective students through the clearing process, and answering queries. This role requires attention to detail, a deep understanding of university policies, and the ability to manage high-pressure situations with efficiency and empathy.Balancing these roles with your academic commitments requires excellent time management and organizational skills. However, the experience is highly rewarding, as it equips you with a diverse set of skills that are transferable to your future career in aviation management and beyond. Overall, this blend of academic rigor and hands-on experience at UCB prepares you to excel in the competitive aviation industry.
  • Qatar Airways
    Senior Customer Service Representative
    Qatar Airways Feb 2022 - Jan 2024
    Doha, Qatar
    Conduct Pre and post Flight administration duties , Enhance travel experience to the customer by engaging and providing 7 star customer experience. Supervising safety and security IATA followed regulations being implemented within the team members and regularly familiarising the team with updated regulatory procedures with daily briefings and assessments.
  • Qatar Airways
    Customer Service Representative
    Qatar Airways May 2019 - Jan 2022
    Doha, Qatar
    As a Customer Service Agent at Qatar Airways, I am dedicated to delivering outstanding service to passengers and enhancing their travel experience. Key responsibilities include:-Assisting passengers with reservations, check-ins, and boarding procedures.-Handling inquiries and resolving issues related to flight schedules, baggage, and ticketing.-Providing clear information on airline policies, services, and travel regulations.-Ensuring smooth and efficient airport operations by coordinating with various departments.Addressing and managing customer feedback to maintain high satisfaction levels.My role is centered on upholding Qatar Airways' commitment to excellence and ensuring each passenger receives a seamless and enjoyable journey.
  • Jet Airways
    Customer Service Representative
    Jet Airways Oct 2017 - Mar 2019
    Mumbai, Maharashtra, India
    Airport Services agent working in Chhatrapati Shivaji International Airport ensuring smooth processing of Customers at Check-in counter, Tranfsers , boarding gates and arrival immigration to provide exceptional Customer satisfaction services.

Stephen Gregory Skills

Leadership Customer Experience Phone Etiquette Problem Solving Active Listening Time Management Editing Transferable Skills Typing Interpersonal Skills

Stephen Gregory Education Details

Frequently Asked Questions about Stephen Gregory

What company does Stephen Gregory work for?

Stephen Gregory works for University College Birmingham

What is Stephen Gregory's role at the current company?

Stephen Gregory's current role is Admissions and Clearing Officer.

What schools did Stephen Gregory attend?

Stephen Gregory attended University College Birmingham, Wilson College Chowpatty Mumbai 400 007, St. Andrew's College Of Arts, Science And Commerce.

What skills is Stephen Gregory known for?

Stephen Gregory has skills like Leadership, Customer Experience, Phone Etiquette, Problem Solving, Active Listening, Time Management, Editing, Transferable Skills, Typing, Interpersonal Skills.

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