What fuels my fire? Positivity, Belief, and a desire to make a Difference! In the first year of my career I was involved in an initiative to define the omni-channel customer experience for a major telecommunications company. This experience made me believe that a company’s decisions and actions directly impact their customers satisfaction with the services/products they receive. Throughout the rest of my career I have approached each role through the lens of customer experience, even as a Tech Delivery & Op Excellence Lead and Project Manager. This approach and belief in a good customer experience have provided me a unique perspective and advantage when tackling daily decisions and problems.As an experienced Management Consultant and achiever, I have refined my skills in Business Process Design, Customer Experience, Leadership, and Microsoft Excel/PowerPoint to resolve complex problems with fresh and new solutions. I have been a dependable resource on my teams by tackling strategic challenges, providing guidance where needed, and delivering my work in a timely manner.My wife and I live in Kansas City and enjoy hanging out with our friends & family, traveling, golfing, and being outdoors. Additionally, I enjoy the challenges and adventures of woodworking and doing anything DIY.