Office-based role proactively co-ordinating engineer response to customer service requests, while training new employees on the required softwares and service processes.This involved consideration of resource location in real time in order to minimise SLA response time and maintaining communication with customer and senior stakeholders in order to maximise satisfaction. Rapid and professional telephone and email communication were a must in this role.I quickly learned Oracle… Show more Office-based role proactively co-ordinating engineer response to customer service requests, while training new employees on the required softwares and service processes.This involved consideration of resource location in real time in order to minimise SLA response time and maintaining communication with customer and senior stakeholders in order to maximise satisfaction. Rapid and professional telephone and email communication were a must in this role.I quickly learned Oracle (ORS) and Siebel, which combined with existing Microsoft Excel knowledge allowed me to prevent escalations, and handle with them efficiently and effectively when they did occur, remaining robust and flexible with a take-ownership mentality in a challenging environment. Show less

Former professional esports player headhunted to transition into punditry. Notable events casted: Intel World Open (Tokyo 2020 Olympics) and CRL World Championships in Dallas.Working remote and on-site broadcasts, travelling to a variety of countries to provide analysis and play-by-play commentary both in studio and in front of a live audience. Responsible for understanding complex topics and communicating them in a digestible and entertaining way, while maintaining and… Show more Former professional esports player headhunted to transition into punditry. Notable events casted: Intel World Open (Tokyo 2020 Olympics) and CRL World Championships in Dallas.Working remote and on-site broadcasts, travelling to a variety of countries to provide analysis and play-by-play commentary both in studio and in front of a live audience. Responsible for understanding complex topics and communicating them in a digestible and entertaining way, while maintaining and presenting visible on-screen chemistry with my colleagues. Show less

Administrate and feature in the production of content pieces to be aired both on live broadcasts and social media. Responsibilities included liaising with and informing all relevant stakeholders, to both take onboard and create fresh content ideas appropriate for their respective audience, and to ensure that casted members were briefed, present and comfortable for recording in a timely manner.

Represented an Esports organisation (Team Secret) and brand as team captain, competing in online and offline prized Rocket League tournaments globally.I endeavoured to keep up with the (thousands of total hours) diligent practise required whilst simultaneously studying my degree in Physics. Honing team chemistry was a priority, in addition to growing through both victories and defeats, and responding to conduct interviews whenever requested.

Officiating both club and school football matches from infant to adult age ranges.