Stephen Griffin Email & Phone Number

Covering Sn, Rg, Sl & Ox

South West Area, United Kingdom

Responsible for driving sales and managing accounts based in the South-West of England, growing the understanding and knowledge of independent local heating and electrical distributors. Advising merchants on best products for complex jobs and assisting in developing project quotes and educating customers on the products within the portfolio. This also included meeting and influencing key merchants customers through technical up-selling and specification work via site visits, breakfast mornings and telephone support. Successfully developed effective, efficient call schedules and maintained a consistent cycle of visits to each of my accounts.Handled warranty claims in a timely and friendly manner offering technical support where appropriate or handing to company technical experts. Proven ability to work and be successful in a self-motivated environment.

London, United Kingdom

London, United Kingdom

Fibaro is a revolutionary new control system that allows buildings to intelligently adapt and respond to the changing environment, effortlessly optimising the comfort, safety and energy efficiency of the occupants. The emergence of products like Nest and Sonos has opened peoples’ eyes to the possibilities of home automation, and there’s been a massive surge in demand for affordable, accessible products in the past 12 to 24 months. Recent studies suggested that 47% of UK homeowners now want to invest in home automation. The UK home owner is changing, with many more people are aware of Smart technology. Products like Sonos and Nest are opening people’s eyes to the idea of home automation and smart control. Fibaro is perfectly placed in terms of functionality and pricing structure for this market, it is the first fully affordable home automation system in the UK.

Responsibilities• Taking inbound retention calls, emails, text messages and letters and responding via the same mediums.• Solving SME merchant’s after-sale needs, issues and complaints with aim to retain merchant within company’s portfolio.• Up-selling and cross-selling, including lead generation and conversionAchievements• Highest average commission earner of department.• Strong negotiator with natural ability to close deals over the telephone.• Promoted from Customer Service Coordinator to Retentions Coordinator within 4 months, Retentions Specialist after 12 months

Responsibilities• Taking warm inbound calls, assessing customer’s needs, proposing product and converting to a sale.• Solving customers after-sale needs, issues and saving sales.• Upholding companies ethos and core values.Achievements• Initial contract 2 months, extended and offered direct permanent position within company.• First of my cohort to reach £100,000 sales.

Isle Of Wight

Responsibilities• Teaching up to 60 students on residential Geography and Biology courses from KS2 to A Level.• Tailoring teaching program to each client and their exam board.• Mentoring and training apprentice instructors through their qualifications.Achievements• Highest ‘rebook on site’ client retention of environmental team.• Hold commendations from school party organisers.• My teaching graded ‘outstanding’ by UK education manager.

Customer Service AssociateRoyal Bank of Scotland, Mar 2011 to Aug 2011.Responsibilities• Accurate processing of large volumes of sensitive customer data.• Meeting and exceeding tight deadlines.• LEAN operative, ensuring daily adherence to company security policies.Achievements• Consistently high performer in accuracy and speed targets.• Held personal accountability for payment transfer equipment.• Awarded ‘best performer of the month’ for consistently beating targets.

Geography, Geography

Education record