Stephen Guilfoil, Ccie Email & Phone Number

Talented engineer tasked with resolving, or leading the resolution of, the most complex technical needs of the business:- Acted as a dedicated Customer Engineer focused on securing Channel Partner relationships and customer retention- Acted as a tier 3 escalation point for Cisco Unified Communications and Cisco Unified Contact Center product sets- Created and performed audits to reduce incidents, increase customer satisfaction and drive revenue- Developed audit framework allowing others to contribute and drive innovation- Developed and automated algorithm to identify device types/functions and perform access testing allowing the business to realize a faster Time-to-Revenue- Outlined the go-to-market offering for Cisco ACI- Assisted with the creation of a go-to-market SD-WAN offering for Cisco Viptela and Versa- Created a go-to-market offering for Juniper resulting in a channel partner relationship- Developed and automated discovery algorithms for Cisco Unified Communications and Cisco Unified Contact Center- Refactored Cisco Unified Communications and Cisco Unified Contact Center monitoring solutions leading to TMC’s 2019 Unified Communications Product of the Year Award

Listed skills include Vpn, Switches, Dhcp, Ccnp, and 27 others.