Talented engineer tasked with resolving, or leading the resolution of, the most complex technical needs of the business:- Acted as a dedicated Customer Engineer focused on securing Channel Partner relationships and customer retention- Acted as a tier 3 escalation point for Cisco Unified Communications and Cisco Unified Contact Center product sets- Created and performed audits to reduce incidents, increase customer satisfaction and drive revenue- Developed audit framework allowing others to contribute and drive innovation- Developed and automated algorithm to identify device types/functions and perform access testing allowing the business to realize a faster Time-to-Revenue- Outlined the go-to-market offering for Cisco ACI- Assisted with the creation of a go-to-market SD-WAN offering for Cisco Viptela and Versa- Created a go-to-market offering for Juniper resulting in a channel partner relationship- Developed and automated discovery algorithms for Cisco Unified Communications and Cisco Unified Contact Center- Refactored Cisco Unified Communications and Cisco Unified Contact Center monitoring solutions leading to TMC’s 2019 Unified Communications Product of the Year Award