Stephen Guokas Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

•Secure stakeholder satisfaction through timely completion of deliverables including funds transfers, demographic updates, and bank-to-bank communications.•Ensure firm compliance with all SEC and federal regulations (OFAC, Dodd-Frank, etc.) through familiarity with regulatory requirements and reporting including reviewing money movements and other back office communications.•Serve as first-line fraud review for all money-movement transactions for clients, including follow-up communications for potentially fraudulent transactions.•Collaborate with other CSAs to ensure client satisfaction across all areas of coverage, including SBLs, money movements, and client inquiries.•Create front-office training material including sample money movement templates and answer questions as needed.•Train new CSAs in role responsibilities, specifically money movement and anti-fraud best practices and regulations. Serve as a resource for new hires and new trainees.

•Remotely supported an RIA with over $15 million in managed assets; opened new accounts; collected relevant documentation; and filed account paperwork.•Prepared client-facing presentations, forms, email templates, and other materials.•Managed client and firm data and investments across multiple programs including Schwab Advisor Center, Wealthbox CRM, RightCapital client portal, Kwanti investment analytics, Holistiplan tax planning, and other relevant software.•Drafted advisor-client correspondence and other promotional material and managed advisor’s calendar via Calendly.•Spearheaded the TD-to-Schwab transition and educated teammates and superiors about Schwab capabilities.•Oversaw SEC regulatory compliance, including reviewing blotters, billing logs, management fees, and all public facing promotional material.

Chicago, Illinois, United States

Lexington, Kentucky, United States

•Manage Brewer Private Wealth of Raymond James's data and information entry, analysis, and reports in Microsoft Office, RJ Advisor Access, DocuSign, Practice Center, and CRM on diverse topics including tax reporting, RMD status, Goal Planning & Monitoring, Alerts, and Prudent Process.•Leverage CRM and database experience to increase office efficiency, streamline processes, and generate reports (daily, weekly, monthly, and on-request) to help advisors remain informed and clients achieve their financial goals.•Assist clients with financial requests such as transferring funds and assets (both cash and in-kind), distributing RMDs/QCDs, and capital additions, as well as answering questions regarding IRA contributions, SBL payments/requests, and account information.•Regulate incoming and outgoing correspondence, send documents for e-signature via DocuSign, and submit completed forms for back-office approval, including Client Onboarding worksheets, Letters of Authorization, Power of Attorney forms, and other financial-related documents as necessary.

•CRM and Data Management professional seeking to utilize my comprehensive experience (10 years) in database management, design, and revision.•Available for remote, contract, and temporary full/part time positions.

Chicago, Illinois, United States

•Managed music department data and information entry, tracking, analysis, and reports in Microsoft Office, G-Suite, and PowerSchool for students, parents, families, donors, and other stakeholders.•Researched, designed, developed, and implemented a comprehensive music education program for PK3-Grade 8.•Results included a full 11 year (PK3-Grade 8) curriculum, seamless transition to virtual learning, and successful public engagements (radio performances, professional collaborations, etc.).

St. Mildred'S Catholic Church, Somerset, Kentucky, Usa

•Performed administrative and clerical tasks, including CRM work such as data entry, verification, and database work; managed parish website and calendar; and coordinated with donors and vendors to prepare and process financial statements.•Designed, developed, and implemented a new parish music database including information from the previous two decades to streamline music purchases, vendor coordination, and hymn selection.•Coordinated multiple teams of adult volunteers to successfully implement bilingual (English/Spanish) music and youth programming. •Results included *new* music database (developed from the ground up), G-Suite implementation to enable remote work, greater coordination with local vendors/musicians, development of parish music and youth programming, greater cooperation between English- and Spanish-speaking communities.

•Managed data for Music History I & II, including lesson plans, grades, and student information across multiple databases and online portals including Microsoft Office, G-Suite, and Canvas. •Copy-edited two professional manuscripts: "Program Music" by Dr. Jonathan Kregor (Cambridge University Press) and "Recasting Folk in the Himalayas: Indian Music, Media and Social Mobility" by Dr. Stefan Fiol (University of Illinois Press).•Results included improved student success (measured by grades and pass/fail rates) and publication of the two manuscripts.

Moorhead, Minnesota, United States

•Developed and leveraged Concordia's CRM and data management software to support Admissions Staff in prospective/incoming student/family communication and alumni/donor relations.•Revised and updated CRM components and data management layout/visualizations based on specific criteria to facilitate ease of use and function.•Results included improved coordination between Admissions staff regarding development efforts and events, prospective and incoming student communication, and alumni relations.

Master Of Music

Bachelor Of Music

Education record