• Establishing People Experience’s (PX) RPA Command Centre processes including:o Documenting the Robotic ID (RID) Creation Processo Creating the RID Access Matrix including specific access template and system requirementso Documenting partner RPA Developer Accesso Automating the Robotics Change Impact Assessment through a ServiceNow form with sequential taskso Creating a SharePoint Site to house PX RPA related information• Performing access management of Suncorp’s Genpact BPO Partners• Creating an issue register to log all robotics issues impacting the Letter of Offer (LOO) bot• Facilitating process document stand ups between Suncorp SMEs and Suncorp’s BPO Partners• Facilitating upcoming weekly Automation change meeting between Suncorp’s BPO Ops team, the Digital Automation Team and Suncorp’s HR Systems Team• Overseeing UAT testing of changes and attending CAB forums to implement automation changes• Facilitating the Monthly RPA Command Centre forum• Performing a Post Incident Review on a significant data breach• Undertaking a best practice audit of access for Genpact RPA Developers

• Oversee the governance of CUA’s HR systems including the payroll system, talent acquisition, performance, learning and development and workforce analytics• Trouble shoot and resolve system issues in a timely manner including system errors in all systems• Liaise with internal and external stakeholders to improve system capabilities• Wrote a clear people systems roadmap for the next 18 months including medium to long term projects• Liaise and collaborate with various divisions and department to locate people system end user pain points• Undertake monthly data integrity audits• Oversaw date effectiveness applied to the payroll system• Undertaking ingestion of CUA People data to the data ware house for superior SQL reporting• Perform process automation via enhancements to a flat file data feed between various CUA systems• Undertake process improvements including internal position creations, automated payroll checks via script that emails payment types and checks• Perform google analytics of user behaviour and demographics in the learning management system and recruitment site, as well as people pages on the intranet• Perform insights reporting including workforce analytics, systems reporting and employee exit information (both qualitative and quantitative analysis).• Oversaw project to roll out self-service SQL reporting of HR and payroll data to CUA leaders on headcount

• Create new employees in the HR system and accurately enter their paperwork and new starter documentation. • Process employee transfers in the HR system including setting up full remuneration packages, reporting lines, work areas and cost centres.• Answer employee queries regarding their benefits and pay over the phone and via email and ensure the query is resolved or elevated to the appropriate team.• Provide advice on the current CUA agreement and CUA HR policies and procedures to internal stakeholders.• Meet and exceed the SLA within the CUA People and Benefits Team.• Process terminations in the payroll system including capturing data relevant to the termination and ensuring final pay is correct.• Send monthly HR reports and metrics to key stakeholders within the business including staff reporting lines, trends in rem and benefits, trends in terminations, etc. • Process the pay for all CUA staff as well as Mutual Marketplace (a joint initiative organisation)• Advise on novated leases and set these up in the HR system.• Processing organisation restructures within the HR System and ensure reporting lines are correct.• Liaise with employees on paid parental leave and ensure they receive their funds from Centrelink• Provide reporting to the Australian Bureau of Statistics on quarterly business results and key people metrics

• Trained the entire Credit Services Team on the Tallyman Collections System for three hours over 5 days.• Received back end configuration training on Tallyman collections system• Wrote high level designs for Tallyman System• Configured the Tallyman Collections system adding new strategies, segments, dictionaries and treatments• Performed UAT testing over two weeks for the rollout of Tallyman Collections system• Processed and sent monthly comprehensive credit reports to the three credit reporting bureaus Veda, Experian and DnB. • Processed response files from the three credit reporting bureaus and analysed and corrected errors• Performed monthly reporting for the Credit Services Manager including analysis of the Hardship Register and monthly write off comparisons• Advised members regarding any arrears their accounts may be in• Aided CUA members in hardship applications • Set payment arrangements with members to take their accounts out of arrears

• Ensured that high quality candidates are recruited and retained.• Sought out corporate tender opportunities for services.• Restructuring the organisation to better suit the current business environment.• Maintaining quality of service by establishing and enforcing organisation standards.• Ensuring a positive and strong team culture centred around quality is promoted and reinforced.

· Acting as the employee’s single point of contact for global relocation services.· Providing variety of HR support services related to the end to end global mobility management function.· Providing orientation to employees on the relocation process and acting as their single point of contact for the relocation.· Explaining global assignment conditions and terms to employees.· Working with global immigration to coordinate host country passport and visa services.· Preparing and explaining assignment and new hire documentation including employment offer letters, recitals and expected take home pay calculation, in accordance with Bechtel policies and approved assignment conditions.· Responsible for the global pre-assignment medical clearance process.· Initiating and coordinating move management vendor to facilitate transporting and storage of household goods.· Explaining expense reimbursement policies and processes.· Interfacing with Expatriate Tax, HR Input, Benefits, Domestic and International payroll teams, and Expense Management Team on assignment issues as necessary. · Continuously update mobility management software for each action, and provide status updates to project as required.· Assisting with Six Sigma and other work process improvement initiatives in the collection of data as required.

• Creating a range of HR policies/procedures and documents documents including:o Interview guideo Exist checklisto Position Descriptionso Job contracts• Conducting job interviews• Terminating employees• Managing a team of 9 web developers and technicians• Managing projects and web developers using the Datanova project management software. This includes setting project milestones, tasks, sub tasks, capturing estimated and actual development hours, etc.• Writing full use-cases (software specifications) for new computer systems including:o An online roster system linked to a client’s client management systemo A purchasing system linked to a client’s accounting software and client management system• Changing the reporting capabilities of Datanova to monitor and analyse web developer hours via the Datanova project management software• Invoicing clients for work performed• Analysing financial data from Datanova’s accounting software to locate unpaid invoices• Writing proposals for web development projects and custom software development• Performing presentations on Datanova capabilities to prospective clients

•Applying standard payroll administration knowledge and experience to ensure compliance with local payroll regulations and Bechtel policies and procedures. •Maintaining metrics to measure, sustain and improve performance.•Performing accurate and timely payroll processing and employee payments such as:- Administering eTrack/ time reporting data integration to payroll.- Monitoring outbound file creation and journal voucher approvals.- Preparing wire transfers and accounts payable payment requests.- Auditing payment requests.•Working with the supervisor and other internal stakeholders to ensure that a high level of customer service is provided.•Processing telephone enquiries from internal and external stakeholders and ensuring these are resolved.•Preparing monthly reconciliations of payroll tax reports, including state payroll tax and workers compensation reports, superannuation reports, etc.•Preparing special analyses and reports as required and requested from time to time by project accounting supervisor and/ or corporate payroll supervisor.•Undertaking computer system problem solving with the technical team in the United States, to locate and resolve technical issues by using Team Track software. •Creating and testing payroll codes and system fixes/upgrades in collaboration with the technical team in the United States.•Utilizing a variety of accounting/Finance and Human Resource Information Systems including:- SAP- Oracle Financials- Excel- SAP Business Objects Reporting Tool- Microsoft Office Suite

• Began as a Bechtel HR university intern student offered to remain working as a HR Administrator following the intern placement• Standardising the job titles of 5000+ Mining & Metals employees• Undertaking work skills analysis of international candidates for employment and compensation purposes• Writing a library of position descriptions which is available on the HRMIS and an open access drive so that managers around the world can access them for recruiting• Undertaking data mining to locate and properly code employees for workforce statistical purposes• Assisting the global mobilisation of engineers to various Bechtel Mining projects around the world• Developed relationships with key stakeholders within Bechtel including senior management, work colleagues and fellow interns